Good AI runs on good data. Discover Now Assist Data Kit (NADK)—ServiceNow's unified platform designed to power trustworthy and scalable AI through governed data practices. Learn to generate safe test data, bring human review into the process, and track performance without sacrificing privacy or compliance. With a live demo and real-world examples, this session will show you how to create and maintain your own sets of test scenarios to validate AI performance and confidently put AI to work.

Overflowing call queues? AI Voice Agents deliver intelligent Tier 0 self-service across IT, HR, Customer Service and more—resolving issues before they reach a live agent. In this session, we'll walk through the two core steps to get AI Voice Agents live in your instance, and close with a one-of-a-kind demo that shows what the future of voice support sounds like.

AI is reshaping work—your credentials should keep pace. Discover how ServiceNow certifications are evolving with performance-based assessments reflecting real-world tasks, and how the CredAble initiative creates meaningful credentials to keep you competitive in an AI-driven world.

AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this interactive lecture-style session, you’ll gain an understanding of the orchestration that takes place behind the scenes, from intent recognition and context grounding to natural language-driven reasoning and action execution. Whether you’re a creator, admin, or AI steward, this session will help you confidently explain how ServiceNow’s AI Agents work, what makes them safe and reliable, and how to design your own for maximum impact.

Most career advice assumes you already have leverage. This conversation starts somewhere more honest. In a live fireside chat with Harvard Business School professor Frances Frei, we're digging into the questions that don't get asked enough... what trust actually means when you're still proving yourself, how to read whether an organization is worth trusting before you're already inside it, and what to do with the very real anxiety that AI might make your skills obsolete before you've had the chance to build them. Frances will also get practical: what's actually worth learning right now for people who aren't technical, what skills AI can't replace, and how to know whether you're genuinely growing or just staying busy. A direct, unfiltered conversation for anyone figuring out where they fit in a world that keeps moving.

Everyone talks about AI. But adoption is another thing entirely.  And helping real teams use it well is that step to value that’s often missing.  In this collaborative workshop, we’ll explore how to embed AI adoption, and grow from it through peer networks, value chains, and community habits. We’ll hear real world use-cases and lessons learned from leaders, then collaboratively tackle use cases that YOU bring and distill key principles you can take back and apply.

AI can scale your best evaluator's judgment — but only if the governance architecture beneath it is built to hold up. This session presents a practitioner-built framework for designing AI-powered performance assessment that earns stakeholder trust at scale, drawn from production systems used in high-stakes professional certification. You'll walk away with the rubric architecture, variance analysis methods, and governance principles that separate defensible AI assessment from the kind that gets questioned in an executive review.

Go beyond the out-of-the-box, and learn how you can build your own custom AI experiences within Now Assist Skill Kit! We will go through the complete process - including writing an incredible prompt, connecting your data to the AI skill, running automated evaluations to review quality, and finally, deploying your custom AI skill into a ServiceNow workflow.

What happens when a global tech leader, a top-tier consulting firm, and a university stop talking about the talent gap and actually close it? This session tells that story. ServiceNow, EY, and Cebu Institute of Technology  joined forces to co-design a full classroom-to-career pipeline that didn't just place students, it generated 36 direct job offers before graduation day. But this isn't just a case study. It's a masterclass in what bold partnership looks like in practice: embedding AI and platform skills directly into curriculum, designing industry challenges that surface real capability (not just GPA), and reimagining how talent gets identified, developed, and hired.

Whether you're just getting started with ServiceNow or deepening your expertise, this session will show you how ServiceNow University is making it easier, and smarter, to learn, practice, and prove what you know. In this session, we'll walk through what's new across the SNU platform — from AI-powered conversations, skills recommendations and personalized learning paths to simulation-based practice that lets you learn by doing. You'll see how SNU is helping learners like you build the skills that matter, earn credentials that count, and grow your career on your terms.

Is your AI Agent actually working for you? This session introduces a practical, field-tested framework for measuring AI Agent value using real customer data. Built from 25+ early adopter organizations, this framework walks through the complete data journey—from platform telemetry to customer interviews to a quantified value formula. Leave with interview techniques and metrics that build executive-ready realized value that funds expansion.

"AI Agent" から "AI control tower"、最新の "Autonomous Workforce" に至るまで、ServiceNow AIの基本用語や全体像、今後の展開などを実演も交えながら、できる限り分かりやすい言葉で整理してお伝えします。昨今の急速なAIのテクノロジー進化や業務活用について行けるよう、ServiceNowの提供する最新のAIの機能や価値、仕組みを改めて捉えておきましょう。(This session will be live in Japanese)

ServiceNowの人材育成は、本当にビジネス価値を生み出しているのか。本セッションでは、データから学習投資の効果を紐解くとともに、株式会社メルカリの「外注依存から開発内製化への転換」事例をご紹介いたします。AI時代のコンピテンス戦略を、数字と実体験の両面から考えます。(This session will be live in Japanese)

Curiosity alone won't drive AI adoption—habits will. This hands-on workshop reframes AI as a capability built through triggers, routines, and reinforcement. Leave with practical AI habits embedded in real workflows and a simple method for turning one-off prompts into repeatable processes.

Does your workflow really need AI? This session cuts through the noise to help you build use cases that deliver real value—showing how context-aware AI and deterministic workflows work best together. The key is knowing when to use each.

Using ServiceNow’s AI platform, we’ll explore how to sense signals, decide with confidence, act at scale, and govern responsibly—brought to life through a real customer example.

Build lasting connections in the ServiceNow ecosystem. Join this virtual networking event to meet learners across industries and career paths, connect with peers globally, and share how you work with ServiceNow—all through focused breakout room sessions.

AI isn’t replacing ServiceNow professionals—it’s reshaping what makes them valuable. As AI takes on technical tasks, success depends on critical thinking, systems thinking, and articulating business value. This session explores this shift, with a framework for skills AI amplifies vs. replaces, real examples, and actionable strategies for developing these capabilities in early-career professionals (including programs like Architecture Excellence). Whether you're leading talent development, managing platform teams, or planning your career trajectory, you'll gain a practical roadmap for staying valuable in an AI-augmented world.

本セッションでは、教員を目指していた学生がIT未経験からスタートし、ノーコード／ローコードを活用してServiceNowの基礎から実践まで学び、インターンシップ、そして有名企業への就職へとつながった取り組みと実例をご紹介します。(This will be a live session in Japanese)

AI outcomes get attention—but reaching go-live is the real hurdle. This session shares candid lessons from early adopters on moving from pilot to production. Learn what drives momentum vs. stalls progress, why process redesign outweighs tech, and how teams build trust with phased approaches. A practical, no-polish look at what it takes to get AI live.

Note: This session pairs naturally as a companion to "From Go-Live to Value — Measuring AI Agent Impact" (Tatiana Zander), covering the journey TO go-live while that session covers what happens AFTER.

In this interactive workshop, participants will explore how to use AI tools and large language models (like ChatGPT) to enhance their LinkedIn presence within the ServiceNow ecosystem. Through guided instruction and live activities, attendees will learn to optimize their profiles, craft compelling content, and grow authentic professional connections. Participants will leave with personalized AI feedback and a 30-day LinkedIn action plan to boost visibility, credibility, and community impact.

Volunteers will directly contribute to real scientific research by mapping the Moon’s surface using high-resolution images from NASA’s Lunar Reconnaissance Orbiter. Using simple web-based tools, volunteers will identify, mark, and measure lunar features such as craters, rocks, boulders, and impact melt flows. The data generated during this activity helps scientists train AI and machine learning models and improves our understanding of asteroid impacts, lunar geology, and future lunar exploration planning.

A thought-provoking session where we hear directly from you about your experience learning ServiceNow, navigating ServiceNow University, and developing the skills you need in an AI-driven workforce. Expect to share, imagine, and co-create ideas that will shape the future of learning on ServiceNow. This session is powered by Natter, an AI-driven conversational platform that synthesizes your insights into actionable themes while respecting privacy. All insights shared with ServiceNow will be anonymized.

Leaders and individual IT professionals now know they need to upskill and reskill to thrive in the AI era — but which skills matter most, and where? The 2026 Global AI Skills Market Analysis from ServiceNow and Pearson reveals how skill demand is shifting across countries and sectors, which regions and industries are experiencing the greatest transformation, and the jobs that will be in highest demand over the next 5 years of AI evolution across the industry. Join us to discover how to position your workforce — and yourself — for what comes next.

Reactive firefighting is no longer sustainable. Explore the AIOps revolution within ServiceNow—how ITOM Health, Health Log Analytics, and Predictive Intelligence work together to transform noise into actionable insights and shift organizations from managing outages to preventing them entirely.

India ranks top 3 globally for AI talent. Through partnerships with AICTE, universities & government bodies, ServiceNow is building job-ready AI professionals at scale. Learn how the ecosystem works and how to tap India's fastest-growing AI talent pipeline.

AI agents are moving fast—but success isn't about building them, it's about building the right ones responsibly. A practitioner framework covering the four critical phases: Discover, Design, Test & Deploy—with real lessons on autonomy, risk, OCM & what actually delivers lasting value.

AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when coupled with automation and well integrated in processes. This session led by Impact will guide you through the different approaches and guide you towards the architecture which works for your business and your context.

AI outcomes get attention—but reaching go-live is the real hurdle. This session shares candid lessons from early adopters on moving from pilot to production. Learn what drives momentum vs. stalls progress, why process redesign outweighs tech, and how teams build trust with phased approaches. A practical, no-polish look at what it takes to get AI live.

Note: This session pairs naturally as a companion to "From Go-Live to Value — Measuring AI Agent Impact" (Tatiana Zander), covering the journey TO go-live while that session covers what happens AFTER.

Overflowing call queues? AI Voice Agents deliver intelligent Tier 0 self-service across IT, HR, Customer Service and more—resolving issues before they reach a live agent. In this session, we'll walk through the two core steps to get AI Voice Agents live in your instance, and close with a one-of-a-kind demo that shows what the future of voice support sounds like.

In this interactive workshop, participants will explore how to use AI tools and large language models (like ChatGPT) to enhance their LinkedIn presence within the ServiceNow ecosystem. Through guided instruction and live activities, attendees will learn to optimize their profiles, craft compelling content, and grow authentic professional connections. Participants will leave with personalized AI feedback and a 30-day LinkedIn action plan to boost visibility, credibility, and community impact.

A thought-provoking session where we hear directly from you about your experience learning ServiceNow, navigating ServiceNow University, and developing the skills you need in an AI-driven workforce. Expect to share, imagine, and co-create ideas that will shape the future of learning on ServiceNow. This session is powered by Natter, an AI-driven conversational platform that synthesizes your insights into actionable themes while respecting privacy. All insights shared with ServiceNow will be anonymized.

Discover how Now Assist enhances productivity through skills across ServiceNow products including ITSM, CSM, and more. In this session, we’ll explore the out-of-the-box AI skills available today, see live demonstrations, and understand how teams can immediately benefit from intelligent automation and generative AI capabilities.

Which AI skills matter most—and where? The 2026 Global AI Skills Market Analysis from ServiceNow and Pearson reveals how demand is shifting across countries and sectors, which industries face the greatest transformation, and the jobs in highest demand over the next 5 years. Position yourself for what's next.

What really happens when an instructional designer hands the first draft to AI? Tanya shares an honest account from a large-scale ServiceNow implementation—what AI does brilliantly, where it confidently gets things wrong, and how to build a workflow that saves time without letting quality slip. 

Across the EU, universities and employers face a shared challenge in different contexts—varying languages, labour markets, and expectations of graduate readiness. The core question remains: how do you design for a workplace evolving faster than curricula?

This panel brings together two European universities and an employer to discuss real-world experiences of co-designing workforce-ready graduates. It’s an honest conversation about what’s working, where gaps remain, what hasn’t gone to plan, and how prepared students truly feel.

A candid customer story of implementing AI Control Tower—from experimental Phase 1 to production-ready Phase 2. Covering CMDB data model constraints, avoiding the customization trap, turning Risk & Compliance into collaborators, and using the platform as your EU AI Act compliance blueprint.

Whether you are a Platform Owner, a member of an AI Center of Excellence (CoE), or a Risk Manager, this session provides a practical, real-world roadmap for building an AI ecosystem on ServiceNow that is not only powerful but also secure, compliant, and built for the future.

Get the most from Now Assist with the right preparation. Learn how the Now Assist Readiness Evaluation analyzes your instance and pinpoints exactly where to focus your efforts for maximum impact.

AI agents are moving fast—but success isn't about building them, it's about building the right ones responsibly. A practitioner framework covering the four critical phases: Discover, Design, Test & Deploy—with real lessons on autonomy, risk, OCM & what actually delivers lasting value.

Volunteers will directly contribute to real scientific research by mapping the Moon’s surface using high-resolution images from NASA’s Lunar Reconnaissance Orbiter. Using simple web-based tools, volunteers will identify, mark, and measure lunar features such as craters, rocks, boulders, and impact melt flows. The data generated during this activity helps scientists train AI and machine learning models and improves our understanding of asteroid impacts, lunar geology, and future lunar exploration planning.

AI is reshaping work—your credentials should keep pace. Discover how ServiceNow certifications are evolving with performance-based assessments reflecting real-world tasks, and how the CredAble initiative creates meaningful credentials to keep you competitive in an AI-driven world.

Build lasting connections in the ServiceNow ecosystem. Join this virtual networking event to meet learners across industries and career paths, connect with peers globally, and share how you work with ServiceNow—all through focused breakout room sessions.

AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this interactive lecture-style session, you’ll gain an understanding of the orchestration that takes place behind the scenes, from intent recognition and context grounding to natural language-driven reasoning and action execution. Whether you’re a creator, admin, or AI steward, this session will help you confidently explain how ServiceNow’s AI Agents work, what makes them safe and reliable, and how to design your own for maximum impact.

AI is reshaping the Business Analyst role—from documentation to strategic enablement. Drawing from real project experience, explore how AI applies across the delivery lifecycle, common pitfalls to avoid, and a clear framework for becoming an AI-enabled BA who delivers faster, smarter outcomes.

AI is delivering most value when built with purpose and dimension properly. Sometimes, either classic or agentic AI can achieve the same outcomes. AI also shines best when coupled with automation and well integrated in processes. This session led by Impact will guide you through the different approaches and guide you towards the architecture which works for your business and your context.

Is your AI Agent actually working for you? This session introduces a practical, field-tested framework for measuring AI Agent value using real customer data. Built from 25+ early adopter organizations, this framework walks through the complete data journey—from platform telemetry to customer interviews to a quantified value formula. Leave with interview techniques and metrics that build executive-ready realized value that funds expansion.

Everyone talks about AI. But adoption is another thing entirely.  And helping real teams use it well is that step to value that’s often missing.  In this collaborative workshop, we’ll explore how to embed AI adoption, and grow from it through peer networks, value chains, and community habits. We’ll hear real world use-cases and lessons learned from leaders, then collaboratively tackle use cases that YOU bring and distill key principles you can take back and apply.

AI can scale your best evaluator's judgment — but only if the governance architecture beneath it is built to hold up. This session presents a practitioner-built framework for designing AI-powered performance assessment that earns stakeholder trust at scale, drawn from production systems used in high-stakes professional certification. You'll walk away with the rubric architecture, variance analysis methods, and governance principles that separate defensible AI assessment from the kind that gets questioned in an executive review.

A lot of people are navigating the same thing right now... a career that feels less certain, a workplace where the rules keep changing, and an AI moment that can feel more threatening than empowering depending on the day. In this live fireside chat, Harvard Business School professor Frances Frei joins ServiceNow University's AI Learning Days for a conversation built around the questions people are actually sitting with. How do you build trust and credibility when you don't have much power yet? What do you do when AI is changing your role faster than your organization can explain? And if you've ever felt like you had to shrink a little to fit in at work, how do you advocate for yourself, make your growth visible, and belong on your own terms? Frances brings her research and her honesty. No filter, no platitudes. 

Good AI runs on good data. Discover Now Assist Data Kit (NADK)—ServiceNow's unified platform designed to power trustworthy and scalable AI through governed data practices. Learn to generate safe test data, bring human review into the process, and track performance without sacrificing privacy or compliance. With a live demo and real-world examples, this session will show you how to create and maintain your own sets of test scenarios to validate AI performance and confidently put AI to work.

Whether you're just getting started with ServiceNow or deepening your expertise, this session will show you how ServiceNow University is making it easier, and smarter, to learn, practice, and prove what you know. In this session, we'll walk through what's new across the SNU platform — from AI-powered conversations, skills recommendations and personalized learning paths to simulation-based practice that lets you learn by doing. You'll see how SNU is helping learners like you build the skills that matter, earn credentials that count, and grow your career on your terms.

Does your workflow really need AI? This session cuts through the noise to help you build use cases that deliver real value—showing how context-aware AI and deterministic workflows work best together. The key is knowing when to use each.

Using ServiceNow’s AI platform, we’ll explore how to sense signals, decide with confidence, act at scale, and govern responsibly—brought to life through a real customer example.

Deploy an Autonomous Workforce of AI specialists that self-assign work and resolve issues end-to-end. Built into the ServiceNow AI Platform, these agents operate based on skills and authorizations to deliver real outcomes.

As AI continues to reshape how businesses operate, data architecture has become one of the most critical enablers of successful AI adoption. This session explores the evolving role of the Certified Technical Architect (CTA) in designing data-driven systems that support scalable, secure, and intelligent enterprise solutions.

AI isn’t replacing ServiceNow professionals—it’s reshaping what makes them valuable. As AI takes on technical tasks, success depends on critical thinking, systems thinking, and articulating business value. This session explores this shift, with a framework for skills AI amplifies vs. replaces, real examples, and actionable strategies for developing these capabilities in early-career professionals (including programs like Architecture Excellence). Whether you're leading talent development, managing platform teams, or planning your career trajectory, you'll gain a practical roadmap for staying valuable in an AI-augmented world.