Name
Call My Agent: Demystifying AI Agents in ServiceNow
Date & Time
Wednesday, August 5, 2026, 4:00 PM - 5:00 PM
Lisa Shuman
Description

AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this interactive lecture-style session, you’ll gain an understanding of the orchestration that takes place behind the scenes, from intent recognition and context grounding to natural language-driven reasoning and action execution. Whether you’re a creator, admin, or AI steward, this session will help you confidently explain how ServiceNow’s AI Agents work, what makes them safe and reliable, and how to design your own for maximum impact.

Location Name
Asia Pacific
Virtual Session Link
Session Type
Class