Kick off your ServiceNow University experience with an unforgettable keynote session that sets the tone for learning, innovation, and inspiration. While we’re still finalizing the speaker, you can expect a dynamic thought leader who’s transforming the future of digital workflows and enterprise technology. Whether you’re just starting out or advancing your career, this keynote will energize your journey.

Stay tuned — keynote speaker announcement coming soon!

System Administators are vital for managing the Now Platform in an organization, including initial setup, maintenance, and troubleshooting. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join us for a live, end-to-end walkthrough of the new ServiceNow University platform. During this session, we'll take you from the new homepage through all the key avenues, such as content discovery, Career Journeys, credential paths, the learning dashboard, and more. As a result, you will have a clear picture of how to navigate and maximize the platform's offerings from day one, with practical tips to enhance your user experience.

ServiceNow AI Agents are already driving exponential productivity for organizations in every industry, but much more is yet to come. Join us for an exclusive look at our product roadmap, where we’ll unveil the AI agents of tomorrow and hear from AI pacesetters about how they’re planning to incorporate agentic AI into their workflows. We’ll also showcase our latest AI ecosystem partnerships and innovations around AI management and governance that will transform outcomes in every corner of your business.

In this session, you'll learn about the key aspects of each program in the Architect Journey at ServiceNow. We’ll explore the Architecture Excellence (ArchX), Certified Technical Architect (CTA), and Certified Master Architect (CMA) programs. This session will help you understand the unique benefits and focus areas of each program, allowing you to determine which path aligns best with your career goals and aspirations. 

Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other new learners from different career backgrounds, create connections with peers globally, and learn from one another to start your ServiceNow learning journey. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

The ServiceNow Applications Overview session introduces the main ServiceNow product families such as ITSM, CSM, SPM, ESM, Security, and Risk applications. The session aims to familiarize participants with the purpose and relationships of the applications contained within each product family, the roles of the users which use these applications and typical records used in those applications.

Technical Project Managers make the technical world go round. They plan, manage, and execute technical projects in collaboration with business leaders and technical teams using a broad set of non-technical skills. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

You’ve honed app development for decades— what’s next? Traditional apps are stiff, manual, and impede rapid, scalable decision-making. It’s time to evolve. In this session, we’ll explore how to transform your app ecosystem into a dynamic, AI-driven powerhouse. We’ll break it down into three actionable phases: AI-infused apps that automate tasks, adaptive agent-enabled apps that streamline decisions, and fully autonomous agents that redefine workflows. Join us to see how you can build the future of enterprise efficiency, agility, and innovation—without starting from scratch.

Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey!

Join us for an inside look at the new bold face of ServiceNow University. During this session, we’ll showcase our new homepage and branding, designed to make your learning experience not just intuitive, but fun. Learn about the new ArchX Expert Program, single universal profile, and improved learning dashboard that puts you at the center of your development. We'll also touch on the finer points of our streamlined navigation, gamification elements, skills mapping, credit integration, and innovative My Learning Guide with AI-driven conversational interface. Consider it your own tour of an even smarter, more streamlined learning experience built to remain ahead of the learning curve.

Learn essential steps for building an internal team of ServiceNow experts and driving user adoption. What You'll Learn: ✅ Best practices for building effective training plans for your technical team, process users, and end-user community ✅ How to leverage the My Team Training Planner for streamlined training management ✅ An overview of ServiceNow’s User Adoption Offerings to support your adoption strategy ✅ Real-world success stories on driving user enablement and adoption through effective training Don't miss this opportunity to gain actionable insights and enhance your training strategy!

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other experienced ServiceNow learners from different industries and career backgrounds, create meaningful connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

In today’s rapidly evolving digital landscape, ServiceNow has emerged as a cornerstone for enterprise transformation, streamlining IT service management, workflow automation, and business processes. However, as organizations increasingly rely on ServiceNow’s expansive capabilities, the demand for experienced talent has never been more critical. This discussion explores the pivotal role that seasoned professionals play in driving innovation, optimizing platform efficiency, and mentoring the next generation of ServiceNow experts. With deep industry knowledge and hands-on expertise, experienced talent ensures seamless implementations, accelerates digital transformation, and mitigates common adoption challenges. As ServiceNow continues to evolve with AI-driven automation and next-gen solutions, organizations must strategically leverage skilled professionals to stay ahead of the curve. This session will highlight best practices for maximizing the impact of experienced talent, the future of career growth in the ServiceNow ecosystem, and how enterprises can build a robust talent pipeline to sustain long-term success.

The Great Reef Census collects tens of thousands of images from hundreds of reefs across the Great Barrier Reef each year. They need as many people from across the world to help them identify what type of coral, and how much of it, they can see on these images. 

By taking part, you’re engaging in a massive citizen science project that is giving scientists and marine park managers access to quick and timely data on what’s happening at the reefs surveyed, which is crucial as our Great Barrier Reef changes year-on-year.

2025 marks the third annual release of ServiceNow’s Future Skills Forecast, in partnership with Pearson. As Agentic AI reshapes job tasks and redefines the tech-roles required to perform them, this session illustrates how emerging technologies will transform workforce and talent demands over the next five years. You will hear our latest insight into global industry-level task automation, augmentation, and skills disruption. And how ServiceNow is supporting our customers to maximise the impact and benefits of Agentic AI on their own teams.

Developers use their deep understanding of the Now Platform to design, build, and manage technology solutions to meet their organization's business requirements.. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Experts, leaders, and the community – all in one space, swapping insights, solving problems, and learning together. Got questions around AI or CRM? Bring them. Got knowledge? Share it. Join the conversion! Shape the future.

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student. Join this session to hear how All India Council for Technical Education (AICTE) are teaching with the ServiceNow platform and getting their students industry certifications, plus learn how you can tap into this program to build your ServiceNow team.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other learners from different industries and career paths, create connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Platform Owners are essential stewards of the Now Platform for their organization. They advise the C-suite and strive to maximize value. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Frederick A. Scott and Frances discuss the Future of Learning. As ServiceNow evolves, so do its learning needs. This theme explores how organizations can keep up with the rapid pace of change through scalable learning and development strategies.

In this session, experts will share their career journeys to becoming architects at ServiceNow. Learn how they leveraged Architecture Excellence to build their skills and hear firsthand experiences of completing the Certified Technical Architect (CTA) and Certified Master Architect (CMA) programs. This session offers valuable insights into the steps and strategies that helped these professionals advance in their careers, providing inspiration and guidance for those looking to embark on their own architect journey at ServiceNow. 

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student. Join this session to hear how Western Sydney University & Agiro are teaching with the ServiceNow platform and getting their students industry certifications, plus learn how you can tap into this program to build your ServiceNow team.

Kick off your ServiceNow University experience with an unforgettable keynote session that sets the tone for learning, innovation, and inspiration. While we’re still finalizing the speaker, you can expect a dynamic thought leader who’s transforming the future of digital workflows and enterprise technology. Whether you’re just starting out or advancing your career, this keynote will energize your journey.

Stay tuned — keynote speaker announcement coming soon!

System Administrators are vital for managing the Now Platform in an organization, including initial setup, maintenance, and troubleshooting. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

ServiceNow AI Agents are already driving exponential productivity for organizations in every industry, but much more is yet to come. Join us for an exclusive look at our product roadmap, where we’ll unveil the AI agents of tomorrow and hear from AI pacesetters about how they’re planning to incorporate agentic AI into their workflows. We’ll also showcase our latest AI ecosystem partnerships and innovations around AI management and governance that will transform outcomes in every corner of your business.

In this session, you'll learn about the key aspects of each program in the Architect Journey at ServiceNow. We’ll explore the Architecture Excellence (ArchX), Certified Technical Architect (CTA), and Certified Master Architect (CMA) programs. This session will help you understand the unique benefits and focus areas of each program, allowing you to determine which path aligns best with your career goals and aspirations. 

Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.

The ServiceNow Applications Overview session introduces the main ServiceNow product families such as ITSM, CSM, SPM, ESM, Security, and Risk applications. The session aims to familiarize participants with the purpose and relationships of the applications contained within each product family, the roles of the users which use these applications and typical records used in those applications.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other new learners from different career backgrounds, create connections with peers globally, and learn from one another to start your ServiceNow learning journey. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

2025 marks the third annual release of ServiceNow’s Future Skills Forecast, in partnership with Pearson. As Agentic AI reshapes job tasks and redefines the tech-roles required to perform them, this session illustrates how emerging technologies will transform workforce and talent demands over the next five years. You will hear our latest insight into global industry-level task automation, augmentation, and skills disruption. And how ServiceNow is supporting our customers to maximise the impact and benefits of Agentic AI on their own teams.

You’ve honed app development for decades— what’s next? Traditional apps are stiff, manual, and impede rapid, scalable decision-making. It’s time to evolve. In this session, we’ll explore how to transform your app ecosystem into a dynamic, AI-driven powerhouse. We’ll break it down into three actionable phases: AI-infused apps that automate tasks, adaptive agent-enabled apps that streamline decisions, and fully autonomous agents that redefine workflows. Join us to see how you can build the future of enterprise efficiency, agility, and innovation—without starting from scratch.

Technical Project Managers make the technical world go round. They plan, manage, and execute technical projects in collaboration with business leaders and technical teams using a broad set of non-technical skills. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

This session will highlight how RiseUp with ServiceNow has helped individuals break into tech, provided career guidance, and share real-world experiences from professionals who have successfully navigated their career journeys. Attendees will have the opportunity to ask questions, gain valuable advice, and connect with industry leaders, making this an essential event for those looking to explore career paths in tech.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other experienced ServiceNow learners from different industries and career backgrounds, create meaningful connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey!

The Great Reef Census collects tens of thousands of images from hundreds of reefs across the Great Barrier Reef each year. They need as many people from across the world to help them identify what type of coral, and how much of it, they can see on these images. 

By taking part, you’re engaging in a massive citizen science project that is giving scientists and marine park managers access to quick and timely data on what’s happening at the reefs surveyed, which is crucial as our Great Barrier Reef changes year-on-year.

Developers use their deep understanding of the Now Platform to design, build, and manage technology solutions to meet their organization's business requirements.. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join us for a live, end-to-end walkthrough of the new ServiceNow University platform. During this session, we'll take you from the new homepage through all the key avenues, such as content discovery, Career Journeys, credential paths, the learning dashboard, and more. As a result, you will have a clear picture of how to navigate and maximize the platform's offerings from day one, with practical tips to enhance your user experience.

Learn essential steps for building an internal team of ServiceNow experts and driving user adoption. What You'll Learn: ✅ Best practices for building effective training plans for your technical team, process users, and end-user community ✅ How to leverage the My Team Training Planner for streamlined training management ✅ An overview of ServiceNow’s User Adoption Offerings to support your adoption strategy ✅ Real-world success stories on driving user enablement and adoption through effective training Don't miss this opportunity to gain actionable insights and enhance your training strategy!

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other learners from different industries and career paths, create connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Experts, leaders, and the community – all in one space, swapping insights, solving problems, and learning together. Got questions around AI or CRM? Bring them. Got knowledge? Share it. Join the conversion! Shape the future.

Platform Owners are essential stewards of the Now Platform for their organization. They advise the C-suite and strive to maximize value. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join us for an inside look at the new bold face of ServiceNow University. During this session, we’ll showcase our new homepage and branding, designed to make your learning experience not just intuitive, but fun. Learn about the new ArchX Expert Program, single universal profile, and improved learning dashboard that puts you at the center of your development. We'll also touch on the finer points of our streamlined navigation, gamification elements, skills mapping, credit integration, and innovative My Learning Guide with AI-driven conversational interface. Consider it your own tour of an even smarter, more streamlined learning experience built to remain ahead of the learning curve.

"In today’s rapidly evolving digital landscape, ServiceNow has emerged as a cornerstone for enterprise transformation, streamlining IT service management, workflow automation, and business processes. However, as organizations increasingly rely on ServiceNow’s expansive capabilities, the demand for experienced talent has never been more critical. This discussion explores the pivotal role that seasoned professionals play in driving innovation, optimizing platform efficiency, and mentoring the next generation of ServiceNow experts. With deep industry knowledge and hands-on expertise, experienced talent ensures seamless implementations, accelerates digital transformation, and mitigates common adoption challenges. As ServiceNow continues to evolve with AI-driven automation and next-gen solutions, organizations must strategically leverage skilled professionals to stay ahead of the curve. This session will highlight best practices for maximizing the impact of experienced talent, the future of career growth in the ServiceNow ecosystem, and how enterprises can build a robust talent pipeline to sustain long-term success. "

Jayney Howson and Frances Frei discuss Adapting and Agility In an era of transformation—whether digital, cultural, or operational—leaders must guide teams through change with clarity and confidence.

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student.

In this session, experts will share their career journeys to becoming architects at ServiceNow. Learn how they leveraged Architecture Excellence to build their skills and hear firsthand experiences of completing the Certified Technical Architect (CTA) and Certified Master Architect (CMA) programs. This session offers valuable insights into the steps and strategies that helped these professionals advance in their careers, providing inspiration and guidance for those looking to embark on their own architect journey at ServiceNow. 

ServiceNow Universityの体験を、学び・革新・インスピレーションに満ちた忘れられない基調講演でスタートしましょう。スピーカーは現在最終調整中ですが、デジタルワークフローとエンタープライズテクノロジーの未来を牽引している、優れた見識と実績を持つリーダーをお迎えする予定です。キャリアを始めたばかりの方も、さらに高みを目指す方も、この基調講演があなたのこれからの学びとキャリアにエネルギーを与えてくれることでしょう。 基調講演のスピーカーは近日発表予定です！ご期待ください。

システムアドミニストレーターは、初期設定、メンテナンス、トラブルシューティングなど、組織での Now Platform の管理に不可欠です。このロールに関する ServiceNow University キャリアジャーニーを確認し、現在この職務に就いている担当者の話を聞きます。

ServiceNow AI エージェントはすでにあらゆる業界の組織で飛躍的な生産性の向上を実現していますが、今後さらに大きな成果が期待されます。当社固有の製品ロードマップを一緒にご確認ください。ここでは、将来を担う AI エージェントを発表し、AI の先駆者たちに、エージェント型 AI をワークフローに組み込む計画についてお話を伺います。また、ビジネスのあらゆる面において結果を変革する AI 管理とガバナンスに関する最新の AI エコシステムパートナーシップとイノベーションもご紹介します。

ServiceNow エキスパートの社内チームを編成し、ユーザーアダプションを促進するための重要な手順について学びます。学習内容：
✅ 技術チーム、プロセスユーザー、エンドユーザーコミュニティ向けの効果的なトレーニングプランを作成するためのベストプラクティス
✅ トレーニング管理を簡素化するために My Team Training Planner を活用する方法
✅ アダプション戦略をサポートする ServiceNow のユーザーアダプションオファリングの概要
✅ 効果的なトレーニングを通じたユーザーのイネーブルメントとアダプションの促進に関する実際の成功事例
実用的なインサイトを得てトレーニング戦略を強化するこの機会をお見逃しなく。

「ServiceNow って何？」「誰にとって何がうれしいの？」をテーマとして、ServiceNow の成り立ちや哲学から、最新機能や今後のロードマップまでをできる限り分かりやすい言葉で解説していきます。ServiceNow のビジネスプラットフォームの全体像を正しく把握し、その魅力と活用のヒントを学んでいきましょう。

このセッションでは、ServiceNow の アーキテクトジャーニーにおける各プログラムの重要な側面について学びます。そのため、アーキテクチャエクセレンス (ArchX) プログラム、認定テクニカルアーキテクト (CTA) プログラム、認定マスターアーキテクト (CMA) プログラムを詳しく見ていきます。このセッションを通して、各プログラムに固有のメリットと重点分野を理解し、自身のキャリア目標と願望に最適なパスを判断できるようになります。

皆さんは数十年にわたりアプリ開発に取り組んできましたが、次は何でしょうか？従来のアプリは手がかかり、手動対応が必要で、迅速かつスケーラブルな意思決定を妨げます。今こそ変革のときです。このセッションでは、アプリのエコシステムを AI 主導のダイナミックな原動力に変換する方法について見ていきます。これを、タスクを自動化する AI 搭載アプリ、意思決定を簡素化する適応型エージェント対応アプリ、ワークフローを再定義する完全に自律的なエージェントという 3 つの実用的なフェーズに分けます。ゼロから始めることなく、企業の効率性、アジリティ、イノベーションの未来を構築する方法をご覧ください。

ServiceNow® 試験に向けた 60 分間の認定準備セッションにご参加ください。初心者にも熟練ユーザーにも最適なこのセッションでは、リソースやヒント、エキスパートのインサイトを提供します。講演者が、効果的な学習戦略、時間管理、および成功するための実践的なヒントについてお話しします。認定 ServiceNow プロフェッショナルの成功事例をお聞きください。システムアドミニストレーター、開発者、またはその他の認定のいずれを目指す方でも、成功するための知識と自信を得ることができます。認定ジャーニーを始めるこのチャンスをお見逃しなく！

このセッションは主にチーム単位・組織単位でメンバーの技術的なコンピテンスをどのように積み上げていくか、そしてそのために5月に発表されたServiceNow Universityをどのように有効活用するかについて取り上げます。
コンピテンス習得に関する方法論には様々ありますが、それらの中でServiceNowの学習に使えるエッセンスを抽出し、計画から実行までの健全なサイクルの実現に必須のペルソナ（人物像）と、陥りがちな状況についても考えます。

テクニカルプロジェクトマネージャーは、技術の世界で力を発揮します。技術分野以外の幅広いスキルを活用して、ビジネスリーダーや技術チームとコラボレーションしながら、技術プロジェクトを計画、管理、実行します。このロールに関する ServiceNow University キャリアジャーニーを確認し、現在この職務に就いている担当者の話を聞きます。

開発者は Now Platform に関する深い理解を活用して、組織のビジネス要件を満たすテクノロジーソリューションを設計、構築、管理します。このロールに関する ServiceNow University キャリアジャーニーを確認し、現在この職務に就いている担当者の話を聞きます。

ServiceNow アプリケーションの概要セッションでは、ITSM、CSM、SPM、ESM、セキュリティ、リスクアプリケーションなどの主要な ServiceNow 製品ファミリーをご紹介します。このセッションの目的は、各製品ファミリーに含まれるアプリケーションの目的と関係、これらのアプリケーションを使用するユーザーの役割、およびこれらのアプリケーションで使用される一般的なレコードについて、参加者の理解を深めることです。

エキスパート、リーダー、コミュニティが 1 か所に集まり、インサイトを交換し、問題を解決し、共に学びます。AI や CRM に関するご質問がありますか？是非質問してください。知識をお持ちですか？共有してください。会話に参加してください！未来を形作りましょう。

日常生活に浸透してきたとも言える生成 AI の仕組みと、それを元に ServiceNow が提供する Now Assist について、基本情報の解説や講師の実演も交えて、できる限り分かりやすい言葉でお伝えします。また今後注目される最新の自律型AI（Agentic AI）についても、 ServiceNow の提供する AI Agents と共に、その仕組みや今後の展開について解説します。

プラットフォーム所有者は、組織において Now Platform に不可欠なスチュワードです。経営幹部にアドバイスし、価値の最大化に努めます。このロールに関する ServiceNow University キャリアジャーニーを確認し、現在この職務に就いている担当者の話を聞きます。

ServiceNow Academic Partnerships は高等教育と連携し、地域の人材ニーズに合った需要の高いスキルを学生たちに身につけてもらいます。ServiceNow University の技術カリキュラムとプラットフォームのラボインスタンスをコースや継続的な教育プログラムに統合することで、学生たちは業界の認定資格を取得しながら、実世界において実践的な経験を積むことができます。インストラクターは、基礎知識と実践的なスキルを組み合わせた配信リソースを受け取り、大学や学生たちに無償で提供します。

急速に進化する今日のデジタル環境において、ServiceNow は、企業変革、IT サービス管理の簡素化、ワークフローの自動化、ビジネスプロセスの基盤として頭角を現しています。しかし、組織が ServiceNow の広範な機能への依存を高めるにつれ、経験豊富な人材に対する需要はかつてないほど高まっています。
このディスカッションでは、熟練エキスパートがイノベーションの推進、プラットフォームの効率の最適化、次世代の ServiceNow エキスパートのメンタリングにおいて果たす重要な役割についてお話しします。業界の深い知識と実践的な専門知識を備えた経験豊富な人材は、シームレスな実装を保証し、デジタル変革を加速し、一般的な導入の課題を軽減します。
ServiceNow は AI 主導の自動化と次世代ソリューションで進化し続けており、組織は常に時代に先んじるために熟練のエキスパートを戦略的に活用する必要があります。このセッションでは、経験豊富な人材の影響を最大化するためのベストプラクティス、ServiceNow エコシステムにおけるキャリア成長の未来、企業が長期的な成功を維持するための堅牢な人材パイプラインを構築する方法について取り上げます。

ServiceNowのトレーニング・資格が内製化や人材育成にどのように貢献しているかについて
株式会社メルカリ様の取り組みを対談形式でご紹介します。
業務に即したトレーニング、社内ナレッジの共有、リーダーシップ開発、キャリアパスの明確化など、トレーニングがもたらす具体的な効果についてお伝えします。

2025 年は Pearson とのパートナーシップによる ServiceNow の「今後のスキル予測」の 3 回目の年次リリースとなります。エージェント型 AI がジョブタスクを作り直し、その遂行に必要な技術的役割を再定義する中、このセッションでは、今後 5 年間で新興テクノロジーがワークフォースと人材の要件をどのように変革するかを説明します。グローバルな業界レベルのタスクの自動化、拡張、スキルディスラプションに関する当社の最新のインサイトをご確認ください。お客様が自社のチームでエージェント型 AI の影響とメリットを最大化できるよう、ServiceNow がどのようにサポートしているかについても説明します。

ServiceNowでは、AIを組み込んだ新しい学びの場であるServiceNow Universityやこれまでも様々なコンテンツを提供してきている SerivceNow Learning(Now Learning)をはじめトレーニングに関する様々なサイトやツールをご提供しています。これからServiceNowの勉強を始める方、効率的な学習について知りたい方に向けて、各種リソースの役割や活用方法を具体的なデモ等を交えてご紹介します。

新しい ServiceNow University プラットフォームのライブのエンドツーエンドウォークスルーにご参加ください。このセッションでは、新しいホームページから、コンテンツ検出、Career Journey、認定パス、学習ダッシュボードなど、すべての主要項目について説明します。その結果、ユーザーエクスペリエンスを向上させる実用的なヒントとともに、初日からプラットフォームの機能を操作して最大限活用する方法が明確にわかるようになります。

ServiceNow の実装開始は、ステークホルダーやチームにとって困難な場合があります。このインストラクター主導のワークショップでは、新規顧客と意思決定者向けのロードマップを提供します。参加者は、主要なロール、時間的なコミットメント、成果物について学びます。このセッションでは、実装チームの構築、よくある落とし穴の回避、実際の例やベストプラクティスとの技術上、ビジネス上のギャップの埋め方についてお話しします。プラットフォーム所有者、アドミン、開発者、アナリストに最適で、よりスムーズで成功するロールアウトを保証します。

ServiceNow University の新しい大胆な一面をぜひご覧ください。このセッションでは、学習体験を直感的なだけでなく楽しいものにするために設計された新しいホームページとブランディングをご紹介します。新しい ArchX エキスパートプログラム、単一のユニバーサルプロファイル、および開発の中心となる改善された学習ダッシュボードについて学びます。また、簡素化されたナビゲーション、ゲーミフィケーション要素、スキルマッピング、クレジット統合、AI 主導の対話型インターフェースを備えた革新的な My Learning Guide の詳細にも触れます。これは、常に学習曲線の一歩先を行くために構築された、よりスマートで簡素化された学習体験の独自のツアーと考えてください。

このセッションでは、エキスパートが、ServiceNow のアーキテクトになるまでのキャリアジャーニーについてお話しします。彼らが アーキテクチャエクセレンスを活用してどのようにスキルを構築したかを学び、認定テクニカルアーキテクト (CTA) プログラムと 認定マスターアーキテクト (CMA) プログラムを修了した体験談について直接伺います。このセッションでは、エキスパートのキャリアアップに役立った手順や戦略に関する貴重なインサイトを提供し、ServiceNow で独自のアーキテクトジャーニーを歩もうとしている人々にインスピレーションとガイダンスを提供します。

RiseUp with ServiceNow は、デジタルキャリアへの転職を支援し、多くの人々のキャリアと人生を変えてきました。本セッションでは、サービスナウ関連の仕事に就いたプログラム参加者、そしてプログラム修了生を採用した企業採用担当者をパネリストとして迎え、リアルな体験をもとにディスカッションを行います。

このセッションでは、RiseUp with ServiceNow がどのようにして個人のテクノロジー業界への参入を支援し、キャリアガイダンスを提供したかについて詳しく取り上げるとともに、キャリアジャーニーを成功に向けて歩んだプロフェッショナルたちの実際の経験を共有します 。参加者は、質問し、貴重なアドバイスを得て、業界リーダーとつながる機会を得ることができ、テクノロジー分野でのキャリアパスを模索している方たちにとって欠かせないイベントです。