This session will explore how leading organizations are transforming learning strategies to meet the demands of AI-driven change. It will highlight how Learning Leaders are reimagining talent development, embedding AI literacy, and building agile learning cultures that empower employees to thrive. 

ServiceNow AI Agents are already driving exponential productivity for organizations in every industry, but much more is yet to come. Join us for an exclusive look at ServiceNow's AI journey: where we started, what capabilities we offer today, and where we're headed.

System Administrators are vital for managing the Now Platform in an organization, including initial setup, maintenance, and troubleshooting. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

In this session, you'll learn about the key aspects of each program in the Architect Journey at ServiceNow. We’ll explore the Architecture Excellence (ArchX), Certified Technical Architect (CTA), and Certified Master Architect (CMA) programs. This session will help you understand the unique benefits and focus areas of each program, allowing you to determine which path aligns best with your career goals and aspirations. 

The ServiceNow Applications Overview session introduces the main ServiceNow product families such as ITSM, CSM, SPM, ESM, Security, and Risk applications. The session aims to familiarize participants with the purpose and relationships of the applications contained within each product family, the roles of the users which use these applications and typical records used in those applications.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other new learners from different career backgrounds, create connections with peers globally, and learn from one another to start your ServiceNow learning journey. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.

2025 marks the third annual release of ServiceNow’s Future Skills Forecast, in partnership with Pearson. As Agentic AI reshapes job tasks and redefines the tech-roles required to perform them, this session illustrates how emerging technologies will transform workforce and talent demands over the next five years. You will hear our latest insight into global industry-level task automation, augmentation, and skills disruption. And how ServiceNow is supporting our customers to maximise the impact and benefits of Agentic AI on their own teams.

You’ve honed app development for decades— what’s next? Traditional apps are stiff, manual, and impede rapid, scalable decision-making. It’s time to evolve. In this session, we’ll explore how to transform your app ecosystem into a dynamic, AI-driven powerhouse. We’ll break it down into three actionable phases: AI-infused apps that automate tasks, adaptive agent-enabled apps that streamline decisions, and fully autonomous agents that redefine workflows. Join us to see how you can build the future of enterprise efficiency, agility, and innovation—without starting from scratch.

Technical Project Managers make the technical world go round. They plan, manage, and execute technical projects in collaboration with business leaders and technical teams using a broad set of non-technical skills. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey!

This session will highlight how RiseUp with ServiceNow has helped individuals break into tech, provided career guidance, and share real-world experiences from professionals who have successfully navigated their career journeys. Attendees will have the opportunity to ask questions, gain valuable advice, and connect with industry leaders, making this an essential event for those looking to explore career paths in tech.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other experienced ServiceNow learners from different industries and career backgrounds, create meaningful connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

In this session, we’ll ask thought-provoking questions designed to uncover what helps you learn best—from moments of creativity and exploration, to tools, people, and experiences that empowered your growth. Together, we'll reflect on what your ideal ServiceNow learning journey could look like—from first steps to confident mastery—and examine the roadblocks that may be slowing you down. Expect to share, imagine, and co-create ideas that will inform the future of learning on ServiceNow. Whether you're new to the platform or a seasoned, your insights will help shape more meaningful, motivating, and frictionless learning experiences for all.

To help us do this, we’re hosting a Let’s Talk session (45 minutes), powered by Natter, to hear your thoughts. Natter is an AI-driven conversational insights and intelligence platform which uses generative AI to summarize and synthesize insights into actionable themes, providing a data-driven approach to continuous improvement while respecting your privacy. These are facilitated sessions, and you only need to attend one.

Natter (www.trynatter.com) is a conversational intelligence tool that connects participants in video conversations, anonymously crowdsources perspectives and feedback and uses AI to intelligently analyze responses at scale.

Your involvement and insights will provide insights and help shape the future of learning with ServiceNow. In this 45-minute session, you will participate in three 1:1 conversations, where AI Learning Day registered participants will be randomly matched. The conversations will be facilitated on a tool called Natter (link to Natter’s website). Your personal data will be processed in accordance with the  ServiceNow Events Privacy Statement. All insights shared by Natter with ServiceNow will be anonymized.   

The Great Reef Census collects tens of thousands of images from hundreds of reefs across the Great Barrier Reef each year. They need as many people from across the world to help them identify what type of coral, and how much of it, they can see on these images. 

By taking part, you’re engaging in a massive citizen science project that is giving scientists and marine park managers access to quick and timely data on what’s happening at the reefs surveyed, which is crucial as our Great Barrier Reef changes year-on-year.

Developers use their deep understanding of the Now Platform to design, build, and manage technology solutions to meet their organization's business requirements.. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join us for a live, end-to-end walkthrough of the new ServiceNow University platform. During this session, we'll take you from the new homepage through all the key avenues, such as content discovery, Career Journeys, credential paths, the learning dashboard, and more. As a result, you will have a clear picture of how to navigate and maximize the platform's offerings from day one, with practical tips to enhance your user experience.

Experts, leaders, and the community – all in one space, swapping insights, solving problems, and learning together. Got questions around AI or CRM? Bring them. Got knowledge? Share it. Join the conversion! Shape the future.

Learn essential steps for building an internal team of ServiceNow experts and driving user adoption. What You'll Learn: ✅ Best practices for building effective training plans for your technical team, process users, and end-user community ✅ How to leverage the My Team Training Planner for streamlined training management ✅ An overview of ServiceNow’s User Adoption Offerings to support your adoption strategy ✅ Real-world success stories on driving user enablement and adoption through effective training Don't miss this opportunity to gain actionable insights and enhance your training strategy!

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other learners from different industries and career paths, create connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Join us for an inside look at the new bold face of ServiceNow University. During this session, we’ll showcase our new homepage and branding, designed to make your learning experience not just intuitive, but fun. Learn about the new ArchX Expert Program, single universal profile, and improved learning dashboard that puts you at the center of your development. We'll also touch on the finer points of our streamlined navigation, gamification elements, skills mapping, Credly integration, and innovative My Learning Guide with AI-driven conversational interface. Consider it your own tour of an even smarter, more streamlined learning experience built to remain ahead of the learning curve.

Platform Owners are essential stewards of the Now Platform for their organization. They advise the C-suite and strive to maximize value. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

"In today’s rapidly evolving digital landscape, ServiceNow has emerged as a cornerstone for enterprise transformation, streamlining IT service management, workflow automation, and business processes. However, as organizations increasingly rely on ServiceNow’s expansive capabilities, the demand for experienced talent has never been more critical. This discussion explores the pivotal role that seasoned professionals play in driving innovation, optimizing platform efficiency, and mentoring the next generation of ServiceNow experts. With deep industry knowledge and hands-on expertise, experienced talent ensures seamless implementations, accelerates digital transformation, and mitigates common adoption challenges. As ServiceNow continues to evolve with AI-driven automation and next-gen solutions, organizations must strategically leverage skilled professionals to stay ahead of the curve. This session will highlight best practices for maximizing the impact of experienced talent, the future of career growth in the ServiceNow ecosystem, and how enterprises can build a robust talent pipeline to sustain long-term success. "

Explore how the Now Assist Skill Kit (NASK) empowers you to build and deploy custom generative AI skills on the Now Platform. In this session, you'll learn how to define inputs, apply prompt engineering best practices, evaluate skill performance, and integrate your AI solutions into workflows, Virtual Agent, or the Now Assist panel. We’ll showcase how NASK simplifies development with both native and external LLMs, accelerating the path from concept to execution. A brief demo will highlight key capabilities and real-world use cases to inspire your next AI-powered innovation.

In this session, experts will share their career journeys to becoming architects at ServiceNow. Learn how they leveraged Architecture Excellence to build their skills and hear firsthand experiences of completing the Certified Technical Architect (CTA) and Certified Master Architect (CMA) programs. This session offers valuable insights into the steps and strategies that helped these professionals advance in their careers, providing inspiration and guidance for those looking to embark on their own architect journey at ServiceNow. 

Jayney Howson and Frances Frei discuss Adapting and Agility In an era of transformation—whether digital, cultural, or operational—leaders must guide teams through change with clarity and confidence.

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student.