Kick off your ServiceNow University experience with an unforgettable keynote session that sets the tone for learning, innovation, and inspiration. While we’re still finalizing the speaker, you can expect a dynamic thought leader who’s transforming the future of digital workflows and enterprise technology. Whether you’re just starting out or advancing your career, this keynote will energize your journey.

Stay tuned — keynote speaker announcement coming soon!

System Administators are vital for managing the Now Platform in an organization, including initial setup, maintenance, and troubleshooting. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join us for a live, end-to-end walkthrough of the new ServiceNow University platform. During this session, we'll take you from the new homepage through all the key avenues, such as content discovery, Career Journeys, credential paths, the learning dashboard, and more. As a result, you will have a clear picture of how to navigate and maximize the platform's offerings from day one, with practical tips to enhance your user experience.

ServiceNow AI Agents are already driving exponential productivity for organizations in every industry, but much more is yet to come. Join us for an exclusive look at our product roadmap, where we’ll unveil the AI agents of tomorrow and hear from AI pacesetters about how they’re planning to incorporate agentic AI into their workflows. We’ll also showcase our latest AI ecosystem partnerships and innovations around AI management and governance that will transform outcomes in every corner of your business.

In this session, you'll learn about the key aspects of each program in the Architect Journey at ServiceNow. We’ll explore the Architecture Excellence (ArchX), Certified Technical Architect (CTA), and Certified Master Architect (CMA) programs. This session will help you understand the unique benefits and focus areas of each program, allowing you to determine which path aligns best with your career goals and aspirations. 

Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other new learners from different career backgrounds, create connections with peers globally, and learn from one another to start your ServiceNow learning journey. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

The ServiceNow Applications Overview session introduces the main ServiceNow product families such as ITSM, CSM, SPM, ESM, Security, and Risk applications. The session aims to familiarize participants with the purpose and relationships of the applications contained within each product family, the roles of the users which use these applications and typical records used in those applications.

Technical Project Managers make the technical world go round. They plan, manage, and execute technical projects in collaboration with business leaders and technical teams using a broad set of non-technical skills. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

You’ve honed app development for decades— what’s next? Traditional apps are stiff, manual, and impede rapid, scalable decision-making. It’s time to evolve. In this session, we’ll explore how to transform your app ecosystem into a dynamic, AI-driven powerhouse. We’ll break it down into three actionable phases: AI-infused apps that automate tasks, adaptive agent-enabled apps that streamline decisions, and fully autonomous agents that redefine workflows. Join us to see how you can build the future of enterprise efficiency, agility, and innovation—without starting from scratch.

Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey!

Join us for an inside look at the new bold face of ServiceNow University. During this session, we’ll showcase our new homepage and branding, designed to make your learning experience not just intuitive, but fun. Learn about the new ArchX Expert Program, single universal profile, and improved learning dashboard that puts you at the center of your development. We'll also touch on the finer points of our streamlined navigation, gamification elements, skills mapping, credit integration, and innovative My Learning Guide with AI-driven conversational interface. Consider it your own tour of an even smarter, more streamlined learning experience built to remain ahead of the learning curve.

Learn essential steps for building an internal team of ServiceNow experts and driving user adoption. What You'll Learn: ✅ Best practices for building effective training plans for your technical team, process users, and end-user community ✅ How to leverage the My Team Training Planner for streamlined training management ✅ An overview of ServiceNow’s User Adoption Offerings to support your adoption strategy ✅ Real-world success stories on driving user enablement and adoption through effective training Don't miss this opportunity to gain actionable insights and enhance your training strategy!

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other experienced ServiceNow learners from different industries and career backgrounds, create meaningful connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

In today’s rapidly evolving digital landscape, ServiceNow has emerged as a cornerstone for enterprise transformation, streamlining IT service management, workflow automation, and business processes. However, as organizations increasingly rely on ServiceNow’s expansive capabilities, the demand for experienced talent has never been more critical. This discussion explores the pivotal role that seasoned professionals play in driving innovation, optimizing platform efficiency, and mentoring the next generation of ServiceNow experts. With deep industry knowledge and hands-on expertise, experienced talent ensures seamless implementations, accelerates digital transformation, and mitigates common adoption challenges. As ServiceNow continues to evolve with AI-driven automation and next-gen solutions, organizations must strategically leverage skilled professionals to stay ahead of the curve. This session will highlight best practices for maximizing the impact of experienced talent, the future of career growth in the ServiceNow ecosystem, and how enterprises can build a robust talent pipeline to sustain long-term success.

The Great Reef Census collects tens of thousands of images from hundreds of reefs across the Great Barrier Reef each year. They need as many people from across the world to help them identify what type of coral, and how much of it, they can see on these images. 

By taking part, you’re engaging in a massive citizen science project that is giving scientists and marine park managers access to quick and timely data on what’s happening at the reefs surveyed, which is crucial as our Great Barrier Reef changes year-on-year.

2025 marks the third annual release of ServiceNow’s Future Skills Forecast, in partnership with Pearson. As Agentic AI reshapes job tasks and redefines the tech-roles required to perform them, this session illustrates how emerging technologies will transform workforce and talent demands over the next five years. You will hear our latest insight into global industry-level task automation, augmentation, and skills disruption. And how ServiceNow is supporting our customers to maximise the impact and benefits of Agentic AI on their own teams.

Developers use their deep understanding of the Now Platform to design, build, and manage technology solutions to meet their organization's business requirements.. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Experts, leaders, and the community – all in one space, swapping insights, solving problems, and learning together. Got questions around AI or CRM? Bring them. Got knowledge? Share it. Join the conversion! Shape the future.

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student. Join this session to hear how All India Council for Technical Education (AICTE) are teaching with the ServiceNow platform and getting their students industry certifications, plus learn how you can tap into this program to build your ServiceNow team.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other learners from different industries and career paths, create connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Platform Owners are essential stewards of the Now Platform for their organization. They advise the C-suite and strive to maximize value. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Frederick A. Scott and Frances discuss the Future of Learning. As ServiceNow evolves, so do its learning needs. This theme explores how organizations can keep up with the rapid pace of change through scalable learning and development strategies.

In this session, experts will share their career journeys to becoming architects at ServiceNow. Learn how they leveraged Architecture Excellence to build their skills and hear firsthand experiences of completing the Certified Technical Architect (CTA) and Certified Master Architect (CMA) programs. This session offers valuable insights into the steps and strategies that helped these professionals advance in their careers, providing inspiration and guidance for those looking to embark on their own architect journey at ServiceNow. 

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student. Join this session to hear how Western Sydney University & Agiro are teaching with the ServiceNow platform and getting their students industry certifications, plus learn how you can tap into this program to build your ServiceNow team.

Kick off your ServiceNow University experience with an unforgettable keynote session that sets the tone for learning, innovation, and inspiration. While we’re still finalizing the speaker, you can expect a dynamic thought leader who’s transforming the future of digital workflows and enterprise technology. Whether you’re just starting out or advancing your career, this keynote will energize your journey.

Stay tuned — keynote speaker announcement coming soon!

System Administrators are vital for managing the Now Platform in an organization, including initial setup, maintenance, and troubleshooting. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

ServiceNow AI Agents are already driving exponential productivity for organizations in every industry, but much more is yet to come. Join us for an exclusive look at our product roadmap, where we’ll unveil the AI agents of tomorrow and hear from AI pacesetters about how they’re planning to incorporate agentic AI into their workflows. We’ll also showcase our latest AI ecosystem partnerships and innovations around AI management and governance that will transform outcomes in every corner of your business.

In this session, you'll learn about the key aspects of each program in the Architect Journey at ServiceNow. We’ll explore the Architecture Excellence (ArchX), Certified Technical Architect (CTA), and Certified Master Architect (CMA) programs. This session will help you understand the unique benefits and focus areas of each program, allowing you to determine which path aligns best with your career goals and aspirations. 

Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout.

The ServiceNow Applications Overview session introduces the main ServiceNow product families such as ITSM, CSM, SPM, ESM, Security, and Risk applications. The session aims to familiarize participants with the purpose and relationships of the applications contained within each product family, the roles of the users which use these applications and typical records used in those applications.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other new learners from different career backgrounds, create connections with peers globally, and learn from one another to start your ServiceNow learning journey. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

2025 marks the third annual release of ServiceNow’s Future Skills Forecast, in partnership with Pearson. As Agentic AI reshapes job tasks and redefines the tech-roles required to perform them, this session illustrates how emerging technologies will transform workforce and talent demands over the next five years. You will hear our latest insight into global industry-level task automation, augmentation, and skills disruption. And how ServiceNow is supporting our customers to maximise the impact and benefits of Agentic AI on their own teams.

You’ve honed app development for decades— what’s next? Traditional apps are stiff, manual, and impede rapid, scalable decision-making. It’s time to evolve. In this session, we’ll explore how to transform your app ecosystem into a dynamic, AI-driven powerhouse. We’ll break it down into three actionable phases: AI-infused apps that automate tasks, adaptive agent-enabled apps that streamline decisions, and fully autonomous agents that redefine workflows. Join us to see how you can build the future of enterprise efficiency, agility, and innovation—without starting from scratch.

Technical Project Managers make the technical world go round. They plan, manage, and execute technical projects in collaboration with business leaders and technical teams using a broad set of non-technical skills. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

This session will highlight how RiseUp with ServiceNow has helped individuals break into tech, provided career guidance, and share real-world experiences from professionals who have successfully navigated their career journeys. Attendees will have the opportunity to ask questions, gain valuable advice, and connect with industry leaders, making this an essential event for those looking to explore career paths in tech.

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other experienced ServiceNow learners from different industries and career backgrounds, create meaningful connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey!

The Great Reef Census collects tens of thousands of images from hundreds of reefs across the Great Barrier Reef each year. They need as many people from across the world to help them identify what type of coral, and how much of it, they can see on these images. 

By taking part, you’re engaging in a massive citizen science project that is giving scientists and marine park managers access to quick and timely data on what’s happening at the reefs surveyed, which is crucial as our Great Barrier Reef changes year-on-year.

Developers use their deep understanding of the Now Platform to design, build, and manage technology solutions to meet their organization's business requirements.. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join us for a live, end-to-end walkthrough of the new ServiceNow University platform. During this session, we'll take you from the new homepage through all the key avenues, such as content discovery, Career Journeys, credential paths, the learning dashboard, and more. As a result, you will have a clear picture of how to navigate and maximize the platform's offerings from day one, with practical tips to enhance your user experience.

Learn essential steps for building an internal team of ServiceNow experts and driving user adoption. What You'll Learn: ✅ Best practices for building effective training plans for your technical team, process users, and end-user community ✅ How to leverage the My Team Training Planner for streamlined training management ✅ An overview of ServiceNow’s User Adoption Offerings to support your adoption strategy ✅ Real-world success stories on driving user enablement and adoption through effective training Don't miss this opportunity to gain actionable insights and enhance your training strategy!

Want to build and cultivate lasting relationships within the ServiceNow ecosystem? Join us for a virtual networking event where you'll have the opportunity to meet other learners from different industries and career paths, create connections with peers globally, and learn more about how we all work with ServiceNow. We will utilize breakout rooms to facilitate these sessions so you'll be able to make connections without distraction.

Experts, leaders, and the community – all in one space, swapping insights, solving problems, and learning together. Got questions around AI or CRM? Bring them. Got knowledge? Share it. Join the conversion! Shape the future.

Platform Owners are essential stewards of the Now Platform for their organization. They advise the C-suite and strive to maximize value. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today.

Join us for an inside look at the new bold face of ServiceNow University. During this session, we’ll showcase our new homepage and branding, designed to make your learning experience not just intuitive, but fun. Learn about the new ArchX Expert Program, single universal profile, and improved learning dashboard that puts you at the center of your development. We'll also touch on the finer points of our streamlined navigation, gamification elements, skills mapping, credit integration, and innovative My Learning Guide with AI-driven conversational interface. Consider it your own tour of an even smarter, more streamlined learning experience built to remain ahead of the learning curve.

"In today’s rapidly evolving digital landscape, ServiceNow has emerged as a cornerstone for enterprise transformation, streamlining IT service management, workflow automation, and business processes. However, as organizations increasingly rely on ServiceNow’s expansive capabilities, the demand for experienced talent has never been more critical. This discussion explores the pivotal role that seasoned professionals play in driving innovation, optimizing platform efficiency, and mentoring the next generation of ServiceNow experts. With deep industry knowledge and hands-on expertise, experienced talent ensures seamless implementations, accelerates digital transformation, and mitigates common adoption challenges. As ServiceNow continues to evolve with AI-driven automation and next-gen solutions, organizations must strategically leverage skilled professionals to stay ahead of the curve. This session will highlight best practices for maximizing the impact of experienced talent, the future of career growth in the ServiceNow ecosystem, and how enterprises can build a robust talent pipeline to sustain long-term success. "

Jayney Howson and Frances Frei discuss Adapting and Agility In an era of transformation—whether digital, cultural, or operational—leaders must guide teams through change with clarity and confidence.

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student.

In this session, experts will share their career journeys to becoming architects at ServiceNow. Learn how they leveraged Architecture Excellence to build their skills and hear firsthand experiences of completing the Certified Technical Architect (CTA) and Certified Master Architect (CMA) programs. This session offers valuable insights into the steps and strategies that helped these professionals advance in their careers, providing inspiration and guidance for those looking to embark on their own architect journey at ServiceNow. 

Kick off your ServiceNow University experience with an unforgettable keynote session that sets the tone for learning, innovation, and inspiration. While we’re still finalizing the speaker, you can expect a dynamic thought leader who’s transforming the future of digital workflows and enterprise technology. Whether you’re just starting out or advancing your career, this keynote will energize your journey.

Stay tuned — keynote speaker announcement coming soon!

System Administrators are vital for managing the Now Platform in an organization, including initial setup, maintenance, and troubleshooting. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today. (This is a pre-recorded session in English with Japanese closed captions.)

ServiceNow AI Agents are already driving exponential productivity for organizations in every industry, but much more is yet to come. Join us for an exclusive look at our product roadmap, where we’ll unveil the AI agents of tomorrow and hear from AI pacesetters about how they’re planning to incorporate agentic AI into their workflows. We’ll also showcase our latest AI ecosystem partnerships and innovations around AI management and governance that will transform outcomes in every corner of your business. (This is a pre-recorded session in English with Japanese closed captions)

Learn essential steps for building an internal team of ServiceNow experts and driving user adoption. What You'll Learn: ✅ Best practices for building effective training plans for your technical team, process users, and end-user community ✅ How to leverage the My Team Training Planner for streamlined training management ✅ An overview of ServiceNow’s User Adoption Offerings to support your adoption strategy ✅ Real-world success stories on driving user enablement and adoption through effective training Don't miss this opportunity to gain actionable insights and enhance your training strategy! (This is a pre-recorded session in English with Japanese closed captions.)

「ServiceNow って何？」「誰にとって何がうれしいの？」をテーマとして、ServiceNow の成り立ちや哲学から、最新機能や今後のロードマップまでをできる限り分かりやすい言葉で解説していきます。ServiceNow のビジネスプラットフォームの全体像を正しく把握し、その魅力と活用のヒントを学んでいきましょう。

In this session, you'll learn about the key aspects of each program in the Architect Journey at ServiceNow. We’ll explore the Architecture Excellence (ArchX), Certified Technical Architect (CTA), and Certified Master Architect (CMA) programs. This session will help you understand the unique benefits and focus areas of each program, allowing you to determine which path aligns best with your career goals and aspirations. (This is a pre-recorded session in English with Japanese closed captions.)

You’ve honed app development for decades— what’s next? Traditional apps are stiff, manual, and impede rapid, scalable decision-making. It’s time to evolve. In this session, we’ll explore how to transform your app ecosystem into a dynamic, AI-driven powerhouse. We’ll break it down into three actionable phases: AI-infused apps that automate tasks, adaptive agent-enabled apps that streamline decisions, and fully autonomous agents that redefine workflows. Join us to see how you can build the future of enterprise efficiency, agility, and innovation—without starting from scratch. (This is a pre-recorded session in English with Japanese closed captions.)

Join this 60-min certification prep session for ServiceNow® exams. Perfect for beginners or seasoned users, this session will provide resources, tips, and expert insights. The speakers will cover effective study strategies, time management, and practical tips for success. Hear success stories from certified ServiceNow professionals. Whether targeting System Administrator, Developer, or other certifications, empower yourself with the knowledge and confidence to excel. Don't miss this chance to kickstart your certification journey! (This is a pre-recorded session in English with Japanese closed captions.)

このセッションは主にチーム単位・組織単位でメンバーの技術的なコンピテンスをどのように積み上げていくか、そしてそのために5月に発表されたServiceNow Universityをどのように有効活用するかについて取り上げます。
コンピテンス習得に関する方法論には様々ありますが、それらの中でServiceNowの学習に使えるエッセンスを抽出し、計画から実行までの健全なサイクルの実現に必須のペルソナ（人物像）と、陥りがちな状況についても考えます。

Technical Project Managers make the technical world go round. They plan, manage, and execute technical projects in collaboration with business leaders and technical teams using a broad set of non-technical skills. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today. (This is a pre-recorded session in English with Japanese closed captions.)

Developers use their deep understanding of the Now Platform to design, build, and manage technology solutions to meet their organization's business requirements.. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today. (This is a pre-recorded session in English with Japanese closed captions.)

The ServiceNow Applications Overview session introduces the main ServiceNow product families such as ITSM, CSM, SPM, ESM, Security, and Risk applications. The session aims to familiarize participants with the purpose and relationships of the applications contained within each product family, the roles of the users which use these applications and typical records used in those applications. (This is a pre-recorded session in English with Japanese closed captions.)

Experts, leaders, and the community – all in one space, swapping insights, solving problems, and learning together. Got questions around AI or CRM? Bring them. Got knowledge? Share it. Join the conversion! Shape the future. (This is a pre-recorded session in English with Japanese closed captions.)

日常生活に浸透してきたとも言える生成 AI の仕組みと、それを元に ServiceNow が提供する Now Assist について、基本情報の解説や講師の実演も交えて、できる限り分かりやすい言葉でお伝えします。また今後注目される最新の自律型AI（Agentic AI）についても、 ServiceNow の提供する AI Agents と共に、その仕組みや今後の展開について解説します。

Platform Owners are essential stewards of the Now Platform for their organization. They advise the C-suite and strive to maximize value. Explore the ServiceNow University Career Journey for this role, and hear from someone doing the job today. (This is a pre-recorded session in English with Japanese closed captions.)

ServiceNow Academic Partnerships works with higher education to equip students with in-demand skills aligned to local workforce needs. By integrating ServiceNow University technical curriculum and platform lab instances into courses and continuing education programs, students gain hands-on experience in real-world contexts while obtaining industry certifications. Instructors receive delivery resources, blending foundational knowledge and practical skills, at no charge to the college or student. (This is a pre-recorded session in English with Japanese closed captions.)

In today’s rapidly evolving digital landscape, ServiceNow has emerged as a cornerstone for enterprise transformation, streamlining IT service management, workflow automation, and business processes. However, as organizations increasingly rely on ServiceNow’s expansive capabilities, the demand for experienced talent has never been more critical. This discussion explores the pivotal role that seasoned professionals play in driving innovation, optimizing platform efficiency, and mentoring the next generation of ServiceNow experts. With deep industry knowledge and hands-on expertise, experienced talent ensures seamless implementations, accelerates digital transformation, and mitigates common adoption challenges. As ServiceNow continues to evolve with AI-driven automation and next-gen solutions, organizations must strategically leverage skilled professionals to stay ahead of the curve. This session will highlight best practices for maximizing the impact of experienced talent, the future of career growth in the ServiceNow ecosystem, and how enterprises can build a robust talent pipeline to sustain long-term success. (This is a pre-recorded session in English with Japanese closed captions.)

ServiceNowのトレーニング・資格が内製化や人材育成にどのように貢献しているかについて 株式会社メルカリ様の取り組みを対談形式でお伺いしながら紹介します。 業務に即したトレーニング、社内ナレッジの共有、リーダーシップ開発、キャリアパスの明確化など、トレーニングがもたらす具体的な効果についてお伝えします。

2025 marks the third annual release of ServiceNow’s Future Skills Forecast, in partnership with Pearson. As Agentic AI reshapes job tasks and redefines the tech-roles required to perform them, this session illustrates how emerging technologies will transform workforce and talent demands over the next five years. You will hear our latest insight into global industry-level task automation, augmentation, and skills disruption. And how ServiceNow is supporting our customers to maximise the impact and benefits of Agentic AI on their own teams. (This is a pre-recorded session in English with Japanese closed captions.)

ServiceNowでは、AIを組み込んだ新しい学びの場であるServiceNow Universityやこれまでも様々なコンテンツを提供してきている SerivceNow Learning(Now Learning)をはじめトレーニングに関する様々なサイトやツールをご提供しています。これからServiceNowの勉強を始める方、効率的な学習について知りたい方に向けて、各種リソースの役割や活用方法を具体的なデモ等を交えてご紹介します。

Join us for a live, end-to-end walkthrough of the new ServiceNow University platform. During this session, we'll take you from the new homepage through all the key avenues, such as content discovery, Career Journeys, credential paths, the learning dashboard, and more. As a result, you will have a clear picture of how to navigate and maximize the platform's offerings from day one, with practical tips to enhance your user experience. (This is a pre-recorded session in English with Japanese closed captions.)

Starting a ServiceNow implementation can be daunting for stakeholders and teams. This instructor-led workshop offers a roadmap for new customers and decision-makers. Participants will learn about key roles, time commitments, and deliverables. The session covers building implementation teams, avoiding common pitfalls, and bridging technical and business gaps with real-world examples and best practices. Ideal for platform owners, admins, developers, and analysts, it ensures a smoother, more successful rollout. (This is a pre-recorded session in English with Japanese closed captions.)

Join us for an inside look at the new bold face of ServiceNow University. During this session, we’ll showcase our new homepage and branding, designed to make your learning experience not just intuitive, but fun. Learn about the new ArchX Expert Program, single universal profile, and improved learning dashboard that puts you at the center of your development. We'll also touch on the finer points of our streamlined navigation, gamification elements, skills mapping, credit integration, and innovative My Learning Guide with AI-driven conversational interface. Consider it your own tour of an even smarter, more streamlined learning experience built to remain ahead of the learning curve. (This is a pre-recorded session in English with Japanese closed captions.)

In this session, experts will share their career journeys to becoming architects at ServiceNow. Learn how they leveraged Architecture Excellence to build their skills and hear firsthand experiences of completing the Certified Technical Architect (CTA) and Certified Master Architect (CMA) programs. This session offers valuable insights into the steps and strategies that helped these professionals advance in their careers, providing inspiration and guidance for those looking to embark on their own architect journey at ServiceNow.  (This is a pre-recorded session in English with Japanese closed captions.)

RiseUp with ServiceNow は、デジタルキャリアへの転職を支援し、多くの人々のキャリアと人生を変えてきました。本セッションでは、サービスナウ関連の仕事に就いたプログラム参加者、そしてプログラム修了生を採用した企業採用担当者をパネリストとして迎え、リアルな体験をもとにディスカッションを行います。

This session will highlight how RiseUp with ServiceNow has helped individuals break into tech, provided career guidance, and share real-world experiences from professionals who have successfully navigated their career journeys. Attendees will have the opportunity to ask questions, gain valuable advice, and connect with industry leaders, making this an essential event for those looking to explore career paths in tech. (This is a pre-recorded session in English with Japanese closed captions.)