Learn how ServiceNow is looking beyond technical skills to develop the tech talent of the future.  

Whole-person competencies and “power skills” such as project management, communications, and design thinking can make the difference between being good at a job and great at a job. 

K23 Power Skills Station Talking Points
 

Station Conversation Starters

• Are you interested in career journeys for yourself or for others?
• What career journey(s) are you most interested in? OR What career journey do you most closely identify with?
• Beyond ServiceNow technical skills, what additional skills do you think we should include in that journey?
• What power skills have been the most important to you in your career?
  
   

What is a Power Skill?

A transferable skill that can make the difference from being just good at a job to becoming great at a job. It can be a classic “soft” skill such as effective meeting management, or a technical skill such as knowing HTML. These skills are often vital to attaining or excelling in a specific job, and are often expected of incoming job candidates.

Mindset Shift on Job Readiness

With RiseUp, ServiceNow is unveiling a whole host of offerings to make it easier for individuals to learn ServiceNow and more importantly become ready for key roles in our ecosystem. RiseUp represents a mindset shift in how we prepare learners for the workforce, looking at ALL of the skills needed to be successful in a ServiceNow-related job, which includes ServiceNow technical training and certifications, but perhaps just as important are those transferable skills or “power skills” that can make the difference between an individual being good at a job and great at a job.

Strategic Partnership to Source Power Skills Courses

ServiceNow is in the final stages of contract negotiation with a leading third-party content provider of power skills courses. With this partnership, ServiceNow will be able to curate a bundle of power skills courses ideal for ServiceNow learners and the job roles they are seeking.

The Power Skills Experience in Now Learning

When we integrate these power skills courses into Now Learning, the experience will be almost seamless to the user. The courses will be searchable and discoverable and recommendable in Now Learning, just like all of our technical training courses we create in house. Course data will appear in Now Learning (titles, descriptions, buttons to enroll) and progress and completion data will also be integrated with Now Learning so learners will earn badges for every Power Skills course they complete. The only time they will be taken outside of Now Learning the launching and progressing through an actual power skills course, which will be hosted by the third-party content provider.

Integration with Career Journeys

Learners who enroll in career journeys will see relevant power skills listed alongside the other courses and activities recommended to become proficient in a level for a job role. When the third-party integration happens, learners will be able to take those power skills courses alongside the technical training courses that appear on the journey, and see their completions show up on the journey.

Types of Power Skills Courses to be Offered

In the job analysis and instructional design we conducted to create these journeys, we identified a variety of power skills relevant to the different job roles and different levels within those roles. We have a list of over 80 courses we’re looking to source with this strategic partnership. Broadly, some of the topics that these power skills courses will cover include Project Management, Collaboration, Communication, Leadership, Analytics, and Design Thinking.

Value and Cost of the Power Skills Course Bundle

The bundled offering will grant learners access to over 80 power skills courses for a full year. The bundle will cost less than $100 which when you consider any individual course in the regular market can cost anywhere from $20 to $200, that’s a great value to further your professional development.

Prove your skills and abilities through case studies and adaptive simulators 

Learn about new ways of testing to understand, not only your knowledge but also your skills and abilities 

Credentialing Capstone Demo Talking Points

What Is Happening at Station 3 – Short Version

Equipment:

• 2 laptops in which participants can experience both a use case study exam and an adaptive simulator.
• 1 laptop with URL to a Now Learning demographic survey to gather interest in a pilot of the use case study beginning June/July timeframe. In addition, a QR code will be printed for those that want to scan and enter from their phone.

Experience:

With our RiseUp initiative, our Credentialing Program is remodeling and therefore we are testing new ways to assess and ensure an individual is job ready. One change we are evaluating is a capstone event. A capstone event is a combined assessment using both the use case study, and an adaptive simulator, which is the station 3 experience.

• We want participants to demo the use case study by taking an exam.
• The exam is reading a very short use case, answering 5 questions, and then providing feedback in Webassessor.
• The exam is anonymous and it’s okay to guess at the answers.
• We are looking for feedback on the navigation and functionality of the tool (Webassessor), and the overall experience of reading a scenario and then answering multiple-choice questions using a split screen.
• Webassessor, the use case, and the exam items are NOT representative of the final product.
• We also want to capture contact information for anyone wanting to participate in a pilot of these capstone event activities. We will begin communication of the pilot in June/July 2023. Scan the QR code or use the laptop to signu-up
• We should encourage everyone to experience the adaptive simulator for the full experience of the capstone event.
• Prompt attendees to visit the other stations as well to hear about career journeys, resumes, and provide feedback for the wall art.

Conversation Starters

• Individual Contributor
  • Question: Would you like to see ServiceNow's Credentialing Team’s new approach using a capstone event to certify our candidates?
  • Question: Do you have 5 minutes to experience and provide feedback on a new way of testing for the ServiceNow Credentialing program?
    • Answer: (if yes), please take a seat and I’ll launch a short 5-question exam with a survey at the end to capture your feedback on the functionality.
    • Answer: (if no), I understand this is not the best time for you. We will be holding a pilot soon that will allow you to demo the use case scenario type of assessment. We want a large group of people to provide feedback on both the tool and the use case scenario. Are you interested in participating in the beta?
       
• Manager
  • Question: Would you like to see the Credentialing Team’s new approach to assessments that will ensure your direct reports are job ready?
  • Question: Would you like to hire someone that you know is job ready?
  • Question: Have you heard of our credential remodel in which individuals will have proven they are job ready by completing capstone events before earning a certification?
    • Answer: (if yes), please take a seat and I’ll launch a short 5-question exam with a survey at the end to capture your feedback on the functionality.
    • Answer: (if no), I understand this is not the best time for you. We will be holding a pilot soon that will allow you to demo the use case scenario type of assessment. We want a large group of people to provide feedback on both the tool and the use case scenario. Are you interested in participating in the beta?

Additional High-Level Talking Points

• Have you heard of RiseUp?
  • RiseUp is looking to have 250k individuals job-ready by the end of 2024. With this, we need to look at how we credential (or certify). We are in the process of evaluating other approaches to testing individuals’ abilities to implement the platform ensuring they have the appropriate skills for their role and experience in that role.
• Our new approach to credentialing evaluates knowledge and performance outcomes, with the use of scenario-based questions and simulators to ensure our credentialed candidates are job-ready.
• We want our users and the businesses they help to be confident in both the knowledge and skills they bring to the job so in addition to knowledge-based exams we are showcasing a capstone event for credential levels that will prove a certified individual has the necessary skills and are job ready.
• This is an innovative new way to prove your skills and advance your career in the world of ServiceNow!
• By demonstrating your expertise through our skill-based testing process, you'll gain newfound confidence in your abilities and be able to prove your talents to employers and colleagues alike. And with a ServiceNow certification, you'll be well on your way to advancing your career and achieving your professional goals.
• Please be sure to stop by our other stations to learn about career journeys, how to build your resume in Now Learning, and add to our art wall.

A Deeper Dive

What Is Happening at Station 3 – Long Version
 

• We are exhibiting our future state for credentialing assessments, which is a capstone event. Our goal is to have participants demo both the use case study exam and adaptive simulator, gather feedback from their experience, and sign-up volunteers for our more in-depth pilot program.
• Station 3 provides insight into the capstone event that is part of the credential remodel. The capstone event is 2 parts, (1) it allows participants to take a use case study exam and then (2) a performance-based exam using an adaptive simulator. Therefore, station 3 offers both a use case study demo and an adaptive simulator demo.
• Use case studies are used to assess critical thinking skills and the adaptive simulator allows for demonstration of real-world application of the knowledge. The combination of these two new assessment types verifies a candidate is job ready.
• The use case study demo only takes 5 minutes and it’s okay if attendees fail. Our goal is to test the functionality of the tool (not fully fleshed out) and gather feedback on the experience. It is important to note this is a demo only and not the end state.
• The use case study requires an exam to be launched within Webassessor, our exam delivery vendor’s platform.
• Station 3 worker will log in to Webassessor and launch the exam for the participant. See instructions in the Demo Setup section.
• Participants will read a very short use case, answer 5 questions, and then complete a quick survey to provide feedback on the experience. This will be anonymous; we will not capture any participant information.
• We will also ask participants if they want to sign up for our pilot to further test the functionality of Webassessor as well as the use case study content. To sign-up participants will enter their demographics in Now Learning using the laptop or by scanning the QR code. The URL is https://nowlearning.servicenow.com/lxp?id=public_survey&type_id=3e7d95b6c3aee1105c1b9ab4e401315c
• We should encourage participants to try the Adaptive Simulator by moving to the next computer (Chris Hansen).

Use Case Demo Setup

The demo is set up in Webassessor, our exam delivery vendor’s platform. There are no security concerns regarding access to our live exams as this account is a non-admin account.

1. Access Webassessor’s sandbox environment at sb01.webassessor.com
2. Enter Login: K23_Candidate (Note: the same login and password will be used for every participant)
3. Enter Password: K23Psw1!
4. Click Login

5. Click the My Assessments tab

6. Click Launch (There will be hundreds of exam registrations set up prior to the event and you can select any of the K23 Case Study Demo exams)

7. Once the exam is launched you can allow the participant to proceed. The participant can read the Candidate Instructions page and then click Launch

8. The first question will appear on the left-hand side and the use case study will appear on the right. The participant can mark any of the answers and navigate to the next item by clicking Next

9. After all questions are presented click Submit Exam

10. Click Launch to start the survey

QR Code

Scan this QR code to sign-up for our use case study pilot. We will contact you in June or July with more information.

Benefits of Credentialing

Our vision is to provide a clear and scalable credentialing program that enables all individuals to showcase their skills and capabilities to advance their careers that also empowers our partners and customers to confidently identify the people they need to be successful.

• Individual/Customer
  • Meaningful credentials to prove you not only have the knowledge but the skills also and can solve real problems
  • Improved productivity and results
  • Industry recognition
  • Transferable skills to the next credential
• Partners
  • Can verify the credibility and skill level of employees
  • Resources are better equipped to deliver customer outcomes
  • Higher quality implementations
• ServiceNow
  • Support job readiness, RiseUp initiative to skill 250k individuals
  • Can verify the credibility and skill level of employees
  • Higher quality implementations

Potential Questions and Answers

1. When is the certification remodel?
   1. We are hard at work on this remodel and hope to start announcing a pilot program this year, late Q3, early Q4.
       
2. Can you tell me more about the pilot program?
   1. We hope to start sending communications on the pilot program this year, late Q3 or early Q4.
       
3. Are multiple-choice and multiple-select exams through Webassessor going away?
   1. No, we will still be offering that type of exam for credential levels. What we are demonstrating today is a final credential being a capstone event to prove you are job ready. The capstone event is two parts a use case study and an adaptive simulator.
       
4. I have been hearing about a credential remodel, can you tell me more?
   1. Our credential remodel will tie into your career journey as seen in station X. We will offer different personas and each persona will have multiple levels of proficiency. Within each level, there will be many credential offerings with our standard multiple-choice, multiple-select exams and the final credential for that level will be a capstone event so you can prove you have the knowledge and skills and are job ready. The capstone event increases in complexity as you progress through the journey

Credential Remodel

Our credential remodel will offer different personas and each persona will have multiple levels of proficiency. Within each level, there will be many credential offerings with our standard multiple-choice, multiple-select exams and the final credential for that level will be a capstone event so you can prove you have the knowledge and skills and are job ready. The capstone event increases in complexity as you progress through the journey

• Personas:
  • Application Developer
  • Business Process Analyst
  • Implementer
  • System Administrator
  • Technical Project Manager
     
• Levels:
  • Associate – case study, adaptive sim
  • Practitioner – case study, proctored semi-guided sim
  • Professional – case study, proctored unguided sim
  • Expert – case study, proctored unguided sim
    
     

Adaptive Simulators Talking Points

Questions to ask those who look interested:

• Have you ever wondered what your level of expertise is on certain tasks within ServiceNow?
• Do you want to see instantly if you are at a certifiable level?
• What would you think about getting certified by doing activities in ServiceNow, rather than answering multiple choice credential exams?
• Have you ever gotten stuck on a certain task in a simulator, end up submitting a case, and then have to wait for an answer back?
• Would you like to be part of testing our adaptive simulators in our beta program?

Answers for those who continue to look interested:

• It’s designed to take about 10 minutes.
• It’s completely self-running and hands-on.
• All you need is a Now Learning account. (Help them sign up if they don’t have one.)
• If you’ve taken a regular simulator, you can take the Adaptive Simulator.
• We’d love to have you be part of our beta program, but that’s not necessary to try it.

Benefits for the user (this will also be reflected in the looping “attract” video running at the booth):

• Self-assess your knowledge on various ServiceNow topics.
• Certify on ServiceNow with hands-on tasks in a live system, instead of memorizing answers for exams.
• Build real job-readiness with hands-on activities in ServiceNow.
• Complete a simulator in one sitting. No need to submit cases and wait for assistance.
• Work and learn at your level – expert, proficient, or beginner.
• Take the simulator multiple times to improve your level.

(Basic Description)
The Adaptive Simulator:

• Is essentially a three-layer simulator, with:
  • The hardest (expert-level) instructions presented at the top level,
  • Medium (proficient-level) instructions presented at the second level, and
  • Beginner-level instructions presented at the third level.
• Allows users to freely navigate down to easier levels as needed, depending on their familiarity with the content presented.
• Presents users with a comprehensive score at the end of their simulator that accurately describes that users’ level of proficiency.
• Provides students the opportunity to complete all tasks without the need to open cases and wait for assistance.
• Also works as an “assessment engine” that can be used to provide hands-on performance-based testing as opposed to multiple-choice question memory-based testing.

Demonstrate your value through your SN resume 

Learn how to market your achievements and knowledge to drive recognition 

Get a demonstration of Prezi Design and Prezi Video content creation tools 

ServiceNow Resume

The station shows visitors the Beta release of the ServiceNow Resume, shares planned future enhancements, offers tips for curating their resume, and provides guidance on making dynamic content to share with others.

Station Experience #1: Build Your ServiceNow Resume

• 3 demo laptops
  • Laptop #1 – used by presenter and mirrored on large monitor
  • Laptops #2 and #3 - used by visitors to follow demo or explore independently
• 2 demo accounts for each laptop
  • Completed resume (default)
  • Empty resume
• Looping video created using Prezi
  • Describes the benefits of ServiceNow Resume and how to get started
  • Only used if desired or part of the station needs to close due to staffing
  • Available on all three demo laptops

Opening Questions

• Have you heard about the new ServiceNow Resume available on Now Learning?
• Have you created your ServiceNow Resume on Now Learning?

Demo Experience – View completed public resume

Presenter uses the same completed resume demo account on demo laptop #1.

1. Navigate to completed public resume.
2. Explain Value and Benefit Talking Points.
3. Point out Feature Talking Points for each section.
4. Review ServiceNow Resume Future Vision.

Value and Benefit Talking Points

• To help "RiseUp with ServiceNow", Now Learning has introduced the new ServiceNow Resume.
• With ServiceNow Resume, you can showcase your ServiceNow achievements and knowledge to drive recognition. (credentials, badges, personal creations).
• You can share the creations you make to expand learning opportunities across the ecosystem. If you're an existing or aspiring content creator, this is a perfect opportunity to raise your profile in the ServiceNow marketplace.
• ServiceNow Resume can be shared with a user's network, employer, etc.. by providing its public URL.

Feature Talking Points

• Profile Information
  • Banner - select from predefined options
  • Basic Information - Name, Title, Company, Location
  • About Me – Bio, Email
  • Social Links - Facebook, LinkedIn, YouTube, GitHub, Twitter
• Credentials
  • Select which active credential to show publicly
  • Highlight up to 5 to be prioritized first
  • Show filtering options available in the upper right
• Badges
  • Select which badges to show publicly
  • Highlight up to 5 to be prioritized first
  • Currently only Now Learning badges - in the future, all badges earned within the ServiceNow ecosystem
• Creations
  • Creations are videos, articles, blogs, podcasts, courses, or development projects you create to share knowledge and experience with peers in the ServiceNow ecosystem
  • Creation platforms – YouTube, Vimeo, TikTok, Medium, LinkedIn, Udemy, Coursera, GitHub, GitLab, all ServiceNow domains
  • Add up to 15 creations
  • Highlight up to 3 to be prioritized first
• Privacy
  • You control if resume is public and what information is shared

Future Vision

• Unlockable resume banners tied to Career Journey level achievements.
• Now Learning Search provided across all published creations - Ensure your work gets the broadest possible audience.
• Creations are currently tagged with Skill metadata. In future, ServiceNow Job Board (job seeker, candidate seeker) can leverage to help demonstrate skills development by showcasing your perspectives and insights to employers and others.

Demo Experience - Get Started with ServiceNow Resume

• Presenter uses empty resume account on demo laptop #1.
• Visitors can follow along on demo laptops #2 and #3 using either an empty resume demo account or get started on their own resume if comfortable signing into their Now Learning account.

1. Sign into Now Learning Homepage (www.nowlearning.servicenow.com).
2. On top right, select your profile dropdown.
3. Select the menu item ServiceNow Resume – BETA.
4. Once the resume is opened, it is ready to be updated. Select Edit Resume.
5. Explain when a user first sets up their resume, it will be locked for changes until sign-off of the Terms and Conditions. After completing this the first time, the user will not need to complete sign-off again but can refer to the Terms of Use and Privacy at any time. Once completed, checkmarks will appear next to the Privacy Statement and ServiceNow Resume Terms documents.
6. Explain in the Edit Resume view, the user is able to update the content they would like to showcase on their resume as well as set privacy settings.
7. Select Profile Information from the menu on the left.
8. Select the Resume Banner option desired – highlight the current banner options that can be selected.
9. Enter profile information and add social links, as desired.
10. Select Save changes in the upper right. You can also wait to save changes after all edits made to the resume details. Good to save early and save often. :)
11. Select Credentials from the menu on the left.
12. All ServiceNow active credentials you have earned will appear in the list displayed. Select the eye icon to show the credential on your resume. Select the checkbox to highlight.
13. Select Save changes in the upper right.
14. Select Badges from the menu on the left.
15. All ServiceNow active credentials you have earned will appear in the list displayed. Select the eye icon to show the credential on your resume. Select the checkbox to highlight.
16. Select Save changes in the upper right.
17. Select Creations from the menu on the left.
18. To add a creation, click New Creation in the top right.
19. Point out can select the “?” to learn more about creations.
20. Select ADD ANOTHER CREATION or New Creation.
21. Fill In all required fields. (YouTube video: https://www.youtube.com/watch?v=9pvIxOBtIZ0).
22. Select Publish Creation for it to appear on ServiceNow Resume. Publish incorporates a save. (Refer to APPENDIX for guidelines on posting creations.)
23. Select Privacy Settings from the menu on the left.
24. Toggle on Make Resume Public for the resume to display publicly with URL provided. Opt in/out of what resume widgets they want to show and the details within each widget.
25. Select Save changes in the upper right.
26. Select Share Resume to Social from the menu on the left.
27. Share the resume directly on LinkedIn, Facebook, or Twitter by selecting the platform icons. Or select Copy URL to paste and share resume on email, blogs, websites, etc...
28. Select ”X” in the upper right to exit out of Edit Resume view.
29. Toggle the resume from Private to Public to see how it appears to others.
30. Ensure your ServiceNow resume is kept updated with new courses and certifications completed that you would like to highlight.
    1. Keep certifications current and include micro-certifications
    2. See APPENDIX for additional ideas on curating resume.

Station Experience #2: Content Creation Tools (Prezi)

• 3 demo laptops
  • Laptop #1 – used by presenter and mirrored on large monitor
  • Laptops #2 and #3 - used by visitors to follow demo or explore independently
• 1 Prezi demo account for each laptop
• 2 Prezi Design images for visitors to share K23 experience on LinkedIn or Instagram
• 1 Prezi Present presentation “LIVE from Knowedge23” for visitors to demo as mock newscast
• Prezi K23 Exclusive Offer landing page to sign up for 3 months free
• Looping video created using Prezi
  • Describes the benefits of ServiceNow Resume and how to get started
  • Only used if desired or part of the station needs to close due to staffing
  • Available on all three demo laptops

Opening Questions

• Are you currently a content creator?
• If yes, what type of content do you create and what tools do you find helpful?

Value and Benefit Talking Points

• Content creation grows demand and recognition for your expertise in the ServiceNow ecosystem.
  • Future - Now Learning Community Authors will be pulled from ServiceNow Resume creations.
• Content creation gives back to the community by creating engaging content that informs, excites, and empowers everyone to learn.
  • Future – Now Learning Search on creations for all to share.
• Content creation demonstrates skills development by showcasing your perspectives and insights to employers and others.
  • Future – ServiceNow Resume creations tagged by skill for future ServiceNow Job Board.
• Perfect time to start
  • Prezi offering their platform of great content creation tools AND the enablement sessions to get started to K23 participants for three months free.
  • Prezi is also offering 50% off team license after three months.

Prezi Talking Points

• Presenter opens Prezi Video to navigate through “LIVE from Knowledge23” presentation using “>” and “<” as if presenting on screen.
  • Create attention-grabbing presentations that move.
  • Present remotely with video using Zoom, Webex, Google Meeting and more.
  • Record a presentation as a video to share.
  • Create images and other design assets to use in presentations or separately in social media or reports.
• Presenter opens Prezi dashboard to highlight 3 distinct tools - 1 powerful platform
  • Prezi Design
  • Graphic design and data visualization tool. Great for creating images for reports, presentations, and social media posts.
  • Send out interactive charts, infographics, and more.
  • You can even animate the images to create engagement.
• Prezi Video
  • Prezi Video is great for creating video presentations incorporating text, design graphics, and screen sharing.
  • Prezi Video gives you the ability to present in a video call, such as Zoom. (awesome feature! I love this one!). Just switch on the Prezi camera in your video call application.
• Prezi Present
  • Present with moving, zooming presentations that grab attention and keep it.
  • Create more advanced and custom presentations that can be imported into Prezi Video for remote presentations and videos.
  • You can even import PowerPoint slides to walk through.
• Presenter shows Prezi K23 Exclusive Offer landing page.
  • Sign up for three months free Prezi with no obligation.
  • 50% off team licenses after three months.
  • Scan QR code for page to download K23 design assets to update and share on social media.
  • See APPENDIX for link to additional Prezi pricing information.
• If a visitor wants to learn more about Prezi, detailed demos can be provided for Prezi Design, Prezi Video, and Prezi Present.

Demo Experience - Prezi Design

1. From the Prezi dashboard, select Prezi Design.
2. Select Start from template.
3. Select different Categories to scan through sample templates sized for infographics, social media posts, reports, etc...
4. Return to Prezi Design dashboard using the arrow in the upper left.
5. Open existing K23 design asset project for editing by selecting its pencil icon.
6. Select Settings to show how to size image to optimize for different social media platforms.
7. Scan through objects available to add on design running down left side.
8. Select Add text, and then select Body text. Place the text on one of the template areas.
9. Select the text object and type “Free Prezi!!”. Adjust font size, color.
10. Select a Text object and select Add Animation to scroll through and hover over some of the options. Notice the Text animations are reflected in the design. (NOTE: if accidentally select one of the animations, you can remove it by selecting the Remove link)
11. Return to Text object properties using the back arrow at the top of the object properties panel.
12. Select Download PNG option to show you can export design to PNG, JPEG, PDF, GIF, or MP4. Mention can also share URL privately or publicly to implement the design as a landing page.
13. Return to design.
14. Return to Prezi Design dashboard to reset for the next demo.

Demo Experience - Prezi Video

1. From the Prezi dashboard, select Prezi Video.
2. Note the Import PowerPoint option. Select Quick Record to begin.
3. Allow Prezi access to camera and microphone in browser dialog, if necessary.
4. Select “...” menu in the upper right, and then select Choose Template.
5. Select some of the different brand kit and template options to show display changes in video.
6. Select “X” to exit the Choose Template panel.
7. From upper left menu, select View > Widgets > Name Tag (BETA) > Edit name tag to demonstrate displaying name and title on video.
8. Select “X” to exit side panel.
9. Select “+” to add first slide to video.
10. Type “LIVE from K23!” in the slide text.
11. Select the Add visual icon on the right side of the slide and scroll through options for images, stickers, GIFs, and Icons. Search for "las vegas” and select the “Welcome to Fabulous Las Vegas” blinking sign sticker.
12. Select “+” to add second slide to video.
13. Select the Add visual icon and then select Add from computer to choose the completed K23 design asset saved on laptop from Prezi Design.
14. Scroll through slides in video using “<” and “>” in lower right.
15. Select “...” menu and then select Share screen to demo in video. Screen sharing is awesome for walking through ServiceNow demos.
16. Select the Chrome Tab or Window tab, then select ServiceNow Resume window, then select Share.
17. Select the full screen toggle button below to enlarge the screen share window. Navigate or scroll through the ServiceNow Resume window to show interaction.
18. Select floating mode toggle button to return to video with smaller screen share window.
19. Select Stop screen-share to return to video slides.
20. Point out Practice and Record button used if recording video.
21. Point out Present in video call used to present in video call. (launches Prezi Video app)
22. From the upper left menu select Back to dashboard to reset for next demo.

Demo Experience - Prezi Video app using Prezi Present

1. From the Prezi dashboard, select Prezi Present.
2. Note can Convert PowerPoint slides as starting point. Select Create from template to use one of many provided Prezi templates as starting point for demo.
3. Select Video templates category and scroll through some examples. Video templates replace the character graphic on the left with your camera image.
4. Select back arrow to return to Prezi Present dashboard.
5. Open “LIVE from Knowledge23” presentation by selecting the pencil icon.
6. Point out structure pane on left. Sets the path order of chapters within the presentation. Animation of elements can be incorporated and ordered within the structure pane.
7. Point out Topic dropdown. Adds topics to provide drill down between chapters. Select the topics to show the drill down and go back up.
8. Select Insert to show the different objects to add to each chapter.
9. Open Prezi Video app for desktop. Looks like Prezi Video online but this desktop app version required for presenting remotely in a video call.
10. (if not already saved) Select Import, and then select Prezi to open the “LIVE from Knowledge 23” presentation from Prezi Present.
11. (if already saved) Select File > Open Recent > LIVE from Knowledge23 to open the saved presentation on laptop that was originally created in Prezi Present.
12. Show there is a slide for each animation of the presentation to move through using “<” and “>”.
13. Point out can use Record like before to create video.
14. OR present in a video call. Select Present in video call for instructions on different platforms. (For Zoom, just select the Prezi camera option in the camera menu.)
15. (if opened saved version) Select File > Close to reset for next demo.

Laptop Requirements

• Laptop must allow download and installation of Prezi Video app.
• Laptop must allow System Preferences updates to enable Privacy settings of Screen Recording for Prezi Video app. (required for screen sharing)
• Sign-on to full license Prezi account provided by Prezi that includes K23 design assets and full Prezi Present presentation:
  • www.prezi.com
  • User:
  • Password:
• Browser tab with online version of Prezi dashboard
• Separate browser window with ServiceNow Resume for screen share demo.
• Browser tab with Prezi landing page for offer of 3 months free full license to Prezi. (QR Code)
• Image file of completed K23 design asset for use in Prezi Video demo.
• Prezi Video app file for presentation imported from Prezi Present.

APPENDIX

What are the guidelines for sharing creations?

• Creations must be authored by you.
• Creations must not contain offensive content, profanity, inappropriate language, or culturally insensitive language.
• Any recommendations included in creations must not void ServiceNow subscription licensing or service contracts.
• Creations should not misrepresent ServiceNow features or value.
• Creations cannot include any malicious code.
• Creations should be focused on knowledge transfer rather than sales and marketing.
• You must have the right to include any third-party content, such as graphics, images, music, logos, or intellectual property.

What are some good topic suggestions for creations?

• You determine the topics of your creations. Think about what type of content might not be currently available. Did you just learn something others could benefit from?
• Community article on good topic suggestions if interested:

What are some good ways of curating your ServiceNow Resume?

• Show how you can apply what you have learned completing courses and certifications
• Build something – website, application, design, computer program
• Have a GitHub.com account and post public links to things you have built.
• Have a LinkedIn account and get networking – brand yourself and keep updated
• Participate in competitions (e.g. Hackathons)
• Highlight technical AND power skills
• What are your accomplishments (including measurables)
• Breakpoint with Chuck Tomasi and Mark Scott on ServiceNow Resumes: https://www.youtube.com/watch?v=xJCrmdrZs0w (10 months ago)
• Breakpoint with Chuck Tomasi and Michael Lombardo on career conversations: https://www.youtube.com/watch?v=nO4pkkgrU9Y
• Write clearly structured sentences explaining the business outcome of specific applications/modules you have built, as well as why and how they were implemented.
• https://www.nelsonfrank.com/insights/resume-tips-for-servicenow-developers
• https://www.youtube.com/watch?v=7fqTeTDKs-w

Scan QR Code for FREE Prezi License

• Pricing and feature comparison chart (need to be in incognito window or will navigate to Prezi dashboard): https://prezi.com/pricing/basic/?click_source=logged_element&page_location=header&element_text=pricing
• Online versions of Prezi are free for 5 projects.

How to export Prezi Present to PowerPoint presentation

• Can export Prezi Present presentation to PDF file.
• From PDF file can convert into JPEG images to build PowerPoint slides using the following process: https://www.roostermarketing.com/convert-prezi-powerpoint-ppt-slideshare/
• Not really recommended to get engaging experience.

Looping Video for Build Your ServiceNow Resume

• Looping video will be created using Prezi (Prezi Design, Prezi Video, and Prezi Present) to showcase its capabilities without additional video editing. (Note: ServiceNow bumper might be appended using additional video editing to differentiate the “loops”).
• Looping video will not provide audio since it is being created for K23 expo floor.
• Video Outline:
  • Video of presenter on left and animated text “Build Your ServiceNow Resume” appears in an image on the right.
  • Presenter points to benefits of building a ServiceNow Resume as they display individually on the right.
  • Text on the right says something like “Take a look”
  • The public version of a completed ServiceNow Resume appears as an image on the right. Presenter zooms into key areas at full screen and text annotations are provided highlighting each section of the resume.
  • Image on right is replaced with text that says something like “Get started in Now Learning”
  • Presenter shares screen of Now Learning and zooms in to full screen demo.
  • Quick demo shows selecting Now Learning profile menu, updating T&C, and then ready to begin. (Note: Prezi Video screen sharing does not provide text annotations and sound not an option so intentionally focusing the quick demo just on start of build).
  • Presenter stops screen sharing.
  • Text on right says something like “Build Your ServiceNow Resume today”
  • ServiceNow bumper

Share your experience/aspirations and have them graphically recorded for you and others to see over the course of Expo 

K23 Art Installation Talking Points

Objective

The intent of the art wall is to draw attention to the experiences in the RiseUp with ServiceNow show floor, tied to career journeys, with a dynamic and evolving art wall that captures visitor’s thoughts, reactions, inspirations about what they just experienced in the space in a creative and engaging way.

The Experience

There will be 2 graphic recorders (artists), one at either side of the wall, who overhear conversations in the area/interview visitors to capture their remarks. Visitors can also write down their answers to some set prompts on post-it notes. These post-it notes will be curated by our team and shared with the graphic recorders.

The graphic recording will begin on the first day of Expo, May 16th and will continue until end of day on May 17th. On the final day of Expo, visitors will be able to admire the completed wall.

There will be different prompts on either side of the art wall as follows:

• Side 1 (facing Career Journeys/SN Resume stations):
  • Prompt: What can career journeys do for you? How can they transform your org?
• Side 2 (facing Credential Station):
  • Prompt: What excites you most about RiseUp with ServiceNow?

Make sure to:

• Encourage visitors to share their response either directly with the graphic recorder or on a post-it note
• Remind visitors to come back to see their ideas, as well as those of others, reflected on the wall. Each time they come, they will see something different.
• Recommend visitors to take a picture with their comments and share the experience socially.

Learn how individuals play a critical role in the RiseUp mission through an immersive virtual reality (VR) experience.  

For Talking Points and Resources, please visit:

https://www.tacoxinnovation.com/k23-staff
Password: servicenow

Using the power of augmented reality (AR), get access to additional dynamic content on the five RiseUp personas.

For Talking Points and Resources, please visit:

https://www.tacoxinnovation.com/k23-staff
Password: servicenow