Pre-Con: Knowledge Info 2023

Sunday, May 14th
7:00 AM - 9:00 AM	Check-in & badge pick up
7:00 AM - 8:30 AM	Grab-n-Go Breakfast
9:00 AM - 5:00 PM	Now Learning Sessions
10:30 AM - 11:00 AM	Morning Break & Snacks
12:00 PM - 1:00 PM	Lunch
2:30 PM - 3:00 PM	Afternoon Break & Snacks
5:00 PM	Adjourn

Monday, May 15th
7:00 AM - 9:00 AM	Check-in & badge pick up
7:00 AM - 8:30 AM	Grab-n-Go Breakfast
9:00 AM - 5:00 PM	Now Learning Sessions
10:30 AM - 11:00 AM	Morning Break & Snacks
12:00 PM - 1:00 PM	Lunch
2:30 PM - 3:00 PM	Afternoon Break & Snacks
5:00 PM	Adjourn
5:30 PM - 7:00 PM	Networking Reception

Please remember the following:

Strictly follow the class break schedule. Do not release late or early.
Your pre-con course is subject to change. Thank you for your patience as we work on our course staffing assignments
Bring your laptop, charger, and any other required devices
We will be requiring a black-on-black, business casual dress code
Be in your classroom at 8:30 A.M. local time to prepare for class
Staff meals will be provided in a designated K23 staff meal room
Join the Pre-Con Teams channel to stay informed during pre-con:
https://teams.microsoft.com/l/team/19%3aUl2x8ypEidqizyZlaO_hyeO1jmAHFBsUknFt3Md2MnY1%40thread.tacv2/conversations?groupId=14c7ce27-da21-4eb3-9591-dc678bae641f&tenantId=8bcff170-9979-491e-8683-d8ced0850bad
See the FAQ section for more information

Course Number

Course Name

Course Location (TBA)

Course Staff (TBA)

CLASS0030073

Application Development Fundamentals

Galileo 1002 - Level 1

Laura Stremler

Phil Sharp

Anjali Malik

Max Kauer-Henze

CLASS0030075

Scripting in ServiceNow Fundamentals

Marco Polo 702 - Level 1

Marcel Clemens

Lisa Shuman

Kevin Wong

Heather Appell

David Dixon

CLASS0030077

Human Resource (HR) Implementation

Marco Polo 707 - Level 1

Christian Oh

Ramya Priya

Preethi Murugan

Erin Dabbs

CLASS0030078

IT Service Management (ITSM) Fundamentals

Casanova 607 - Level 1

Marwa Hajlaoui

Sonja Bridgers

Sara Lindsey

Elizabeth Charbonneau

CLASS0030079

IT Service Management (ITSM) Implementation

Galileo 1007 - Level 1

Manas Madan

Jan Spurlin

Christina Miller

Gilles Laurent

Andy Ho

CLASS0030081

Performance Analytics (PA) Advanced

Macro Polo 802 - Level 1

Micah Russell

Frederik Delbart

John Perks

Mariko Kondo

CLASS0030082

Customer Service Management (CSM) Implementation

Galileo 907 - Level 1

Gavin Lowe

Ermal Llanaj

Heidi Presteen

Tanya Stobbe

CLASS0030083

ServiceNow Administration Advanced

Galileo 902 - Level 1

Darren Halliday

Brett Smolski

Trey Hemmingsen

Ivano Bergamaschi

CLASS0030085

Security Incident Response Implementation

Casanova 505 - Level 1

Ben Forrest

Wael Tarhouni

Abhinav Ramaseshan

CLASS0030086

CMDB Fundamentals

Casanova 602 - Level 1

Steven Schuler

Stefan Langecker

Glenn Pinto

Ryan Zulli

Steve Krahn

CLASS0030089

Adopting a Platform Owner Mindset

Casanova 502 - Level 1

Tim Kulhavy

Jason Grant

Victor Colon

Carole Anderson

Nicole Jones

CLASS0030090

Project Portfolio Management Fundamentals

Marco Polo 805 - Level 1

Gaurav Talreja

Aldo Caggiano

Maria Smith

Jamie Schroder

CLASS0030091

Customer Service Management Fundamentals

Galileo 905 - Level 1

Malik Pridgeon

Sachin Kumar Mishra

Eric Burglin

Kentaro Suzuki

CLASS0030092

Hardware Asset Management Fundamentals

Marco Polo 705 - Level 1

Hans Hornstein

Andrew Bittan

Maria Behrendt

Alicia Campen

CLASS0033136

Adopting a Platform Owner Mindset

Casanova 507 - Level 1

Riley Clampitt

Jason Nichols

Raff Manfellotto

Sean McClean

Pre-Con Now Learning AGENDA

Pre-Conference Need-to-Know

Pre-Conference Course List