Steps to Get Started
Important! Please review all tabs on this page to ensure you receive the appropriate access.
If you do not follow these steps, you could lose your lab instance and your progress within courses. Once lab instances terminate, data cannot be recovered, and you will need to start over.
Overview:
- Create an account in ServiceNow University with the email provided to your instructor or Campus Leader (usually your college email address)
- Find your course(s) under the Assigned drop-down on the My Learning Playlist section of the ServiceNow homepage
- Note: If you signed up as part of an event, there may be a slight delay (up to two days) in seeing courses assigned to you.
- Follow your instructor’s guidance for completing specific courses and labs.
- Stand out from your peers: Get certified by exploring additional ServiceNow University courses!
The tabs below cover how to navigate ServiceNow University and get started.
Click through each to learn about eBooks, lab instances, and how to get help.
Create Your Account
Enroll in Courses
Get Your Lab Instance(s)
Find Your eBook(s)
Get Certified!
Get Help
Additional Resources
ServiceNow University is an AI-powered playground for learning that gives you access to a full range of training content, certifications, badges, and hands-on activities. Jump in and level up into your ServiceNow career!
2. Click Start Learning > Sign up
Important: You must use the same email address exactly as provided to your instructor or Campus Leader. If emails do not match, you will not receive access or lab instance extensions for the duration of your class which can result in losing your instance and data.
Your first and last name in ServiceNow University must match your government ID if taking a proctored certification exam.
3. Confirm your email address
Check your spam folder if you do not receive this email.
Once registered, go to the Assigned tab in My Learning Playlist to find the courses assigned as part of your class, program, or event.
1. Click Assigned within My Learning Playlist to find the content your instructor will be teaching.
Important: If courses do not appear here after your course or program start date, search for the course in the search bar. Select the on demand version rather than instructor-led and ensure you enroll in the version (Xanadu, Yokohama, etc.) your instructor assigns. Lab instances will not extend if you enroll in a different version.
2. Click Start
If you took the course previously, unenroll from the in progress course and then search for it by name from the homepage to access the correct release version. Failure to do this could result in taking the wrong version of the course.
Please also request a new lab instance if you enroll in an updated course version.
3. Click In Progress within My Learning Playlist to return to your course(s) in the future.
Lab instances are real ServiceNow platform environments with demo data that allow hands-on practice. The steps you'll take to complete each lab are typically noted within a corresponding eBook.
1. Request an Instance
Request your instance(s) before the first day of class or after your campus event as it may take several hours to configure.
Instances are configured specifically for each ServiceNow University course. DO NOT use a different course’s instance for another course’s lab exercises.
Do not terminate and request new instances unless necessary as there are limits to the number of instance requests each person can make in ServiceNow University
2. Instance Extension & Termination
Instances will automatically extend to the end of your class or semester in most cases and will terminate 7 days after your course hits 100% complete. Please capture any work needed in the instance before termination.
If you have an instance from a previous course or semester, be sure to unenroll in the course and search for the latest version from the homepage. Please also request a new instance to ensure you have the correct version.
Important (for classes/programs): Reach out to your instructor if the lab instance expiration date is prior to your class or program end date. Click Request Expiry Extension if needed in the interim to avoid losing data and progress
3. Wake Up Instance
Labs go into hibernation after periods of inactivity. You may need to ”wake up” your instance, which takes ~10-15 minutes.
Tip: Wake up your instance in advance if you plan to use it in class.
Clear your browser cache if your instance appears to not be waking up. Sometimes you just need to close the browser tab and click the "Open My Instance" button again.
Open a case in the ServiceNow University Help Center if you are having issues with your instance. The Get Help tab explains this process.
Some courses include eBooks, which include course content with hands-on lab instructions. eBooks are stored in the Inkling Library, which you will receive access to via email.
1. Enroll in the course and click Book Help
After enrolling in the course (see Enroll in Courses tab), click the Book Help section which includes Inkling access information.
2. Claim eBook
Watch for an email which includes your username and temporary password for the Inkling Library where eBooks are stored.
3. Go to Library > All Documents to find your book or search by course name.
Forgot your Inkling username or password? Use this link to resend the welcome email or reset your password.
As part of your class, program, or event, you receive full access to ServiceNow University for a limited time. After completing assigned courses, we hope you’ll take advantage of free or discounted certification opportunities. Come back to this section after completing your coursework to learn more about steps you can take to get certified!
Note: ServiceNow University access duration is usually ~6 months from the start date of your course or the date of your on-campus event. Other programming durations may vary. Check with your instructor or Campus Leader to understand the access duration specific to your program.
1. Click Register Now before your discounts expire
You must go to My Learning > My Exams and click Register Now. You will have 90 days to schedule your exam after you register and can reschedule within that 90 days if needed. Visit this knowledge article for more info.
Important: You must click Register Now for the specific exam before your discount access expires (usually ~180 days from your course start date or event date) to lock in your student discount and avoid being charged full price. We recommend doing this as soon as you complete the specific course associated with the exam so you don’t forget. You have 90 days to schedule once registered and can reschedule if needed.
2. Visit the ServiceNow Credentialing Program Guide for certification info, study tips, and more.
Review Exam Blueprints in the ServiceNow University knowledge base.
Note: Initial certification exams are currently included at a discounted rate or no charge depending on the academic program. Please disregard any additional fee information noted in this guide.
Exam retakes are not included and must be paid by the student. Please be sure to study the exam resources below before attempting exams.
3. Share your achievements!
Once you’ve achieved a badge or certification, link your ServiceNow University account to Credly to let the world know about your achievements!
Share individual achievements to your social profile of choice. Don’t forget to add credentials to your LinkedIn profile!
Important! We recommend reviewing the on demand courses associated with each exam, walking through the lab tasks again, and using these resources before scheduling your exam. Be sure to take the time needed to review materials. Exam retake fees are not included in our program and will be your responsibility if needed and you choose to retake the exam.
Need study tips for the Certified System Administrator (CSA) or Certified Application
Developer (CAD) exams? In addition to the above resources, check out these study guides, which include information on the exams and sample questions.
Please refer to the Credentialing Program Guide for more information on how to schedule your exam through our testing partner, Pearson VUE.
Visit the Help Center if you have any issues with on demand courses or your lab instance is not working as expected. It includes answers to FAQs and process documentation within knowledge articles along with the ability to open a case if necessary.
Important: Ensure you are using the correct lab instance. Instances are configured specifically for each ServiceNow University course and will not work interchangeably.
1. Click Help Center > Create a Case within ServiceNow University
2. Select the College Student-Academic Partnership Program category and describe your issue.
Select the appropriate subcategory and briefly describe your issue.
Potential solutions may appear. Please review these before submitting a case.
3. Complete the form and click Create a Case
If the proposed solutions do not address your issue, complete the form and click Create a Case.
Please be as detailed as possible by noting the ServiceNow University course, steps you've taken, and any relevant screenshots.
Check out the additional resources below to learn more about ServiceNow, our Community, and local events that may be happening near you!
- ServiceNow’s playground for digital learning that gives access to a full range of training content, certifications, badges, and hands-on practices.
- Check out Career Journeys on the homepage to learn about moving into specific roles.
- Check out internship, career, and student open house event opportunities
- Product documentation for each ServiceNow product and application organized by release version
- Connect, engage, and collaborate with 500k+ ServiceNow users from around the world, plus, attend local ServiceNow User Group (SNUG) events near you.
We recommend bookmarking this page in case needed in the future.
Happy Learning!