Please be advised that ServiceNow University Community Events do not offer free courses or vouchers

AI, Trust, and the Meaning of Data
with Dean Allemang

Ask a chatbot a question and you expect it to just *know* the answer — like a friend who's read everything. But that's not actually how anyone who relies on AI for real work uses it. They give it their meeting notes, their docs, their specific situation, and let the AI do what it's good at: making sense of it. The same is true inside ServiceNow. So why does it still feel risky to trust an AI's answer about your own business? This session works through that question directly: why "AI is only as powerful as your data" isn't just a slogan, why access to data isn't the same as understanding what it means, and what it actually looks like to build responsibly with AI — treating it as a way to connect to the truth, not a replacement for it.

Owning Your Story: Real Skills for Real Career Growth 
with Poly Sancho

Many of the professionals building real-world ServiceNow success come from nontraditional paths. Career changers, veterans, educators, and caregivers bring skills the org didn't know it needed, yet that experience often gets discounted. Impostor syndrome fills the gap, leading to hesitation, underselling, and missed opportunity.
This session breaks that cycle. It covers recognizing impostor syndrome and interrupting it, reframing transferable skills through real examples from non-obvious backgrounds, and structuring career conversations that build visibility and growth. Participants leave with a personal exercise, a translation formula for career conversations, self-assessment questions to dismantle the impostor narrative, and tools for translating their experience into the skills, language, and visibility that support growth within the ServiceNow ecosystem.

Ideal for: individual contributors, career changers, people managers, and anyone who has thought "I'm not sure I belong here."