Join us for an interactive webinar exploring ServiceNow University’s Power Skills and how they support professional growth across career journeys. Learn what Power Skills are, how they are developed alongside subject matter experts, and how they are embedded throughout learning experiences. We'll also showcase new skill-tagging and skill-based search capabilities, showcase a sample course, and discuss why these human-centered skills remain essential in an AI-enabled workplace. Discover practical ways to find and develop the skills that matter most for career success.
 

Jamila Colbert is an Instructional Design Manager at ServiceNow with 17 years of experience in education, learning design, and enablement. Grounded in a deep understanding of how learners learn, she specializes in human-centered learning and user experience, creating engaging, scalable solutions that help people build skills, adopt new ways of working, and achieve business outcomes. Jamila is passionate about designing learning experiences that empower individuals and teams to grow with confidence.

Kim Haslam is a Senior Learning Solutions Portfolio Manager at ServiceNow with over 20 years of experience designing and developing learning programs. Since joining ServiceNow in 2017, she has created career journeys and engaging courses that help people build skills and advance their careers.

AI is reshaping how we work, learn, and lead—and traditional change strategies aren’t keeping up. In this session, discover how adoption strategies evolve in an AI‑powered world and what leaders can do to build trust, reduce resistance, and create a culture where people feel confident experimenting with AI. You’ll learn practical ways to foster curiosity, empower teams to “play with purpose,” and lead change that fuels innovation rather than fear.

Ideal for: People leaders, change and transformation practitioners, AI adoption champions, and others responsible for helping teams navigate new ways of working and build confidence with AI.
 

Jackie Cheron is a User Adoption Lead at ServiceNow with 15 years in learning and engagement, including eight at ServiceNow, where she helps organizations turn technology investments into everyday habits. Jackie is passionate about equipping leaders and teams to navigate change with confidence through change management, training, and enablement.

Tanya Stobbe is a PROSCI-certified training and adoption lead with nine years at ServiceNow. Drawing on more than two decades in IT as a business analyst and learning and development consultant, she helps teams turn change into lasting adoption.

Join ServiceNow University for a live, informal Learning Lounge as part of the UK Government’s Get Tech Certified campaign. It’s designed for anyone new to tech certifications who wants a clear path to passing their exam.

We’ll open with AI essentials: what AI is, how it’s already changing the way people work, and how to talk about it with colleagues and leaders. No technical background needed. Then we’ll move to exam success: how to plan your study time, focus on what the exam actually tests, and make the most of free learning resources.

Bring your questions. Our instructor will leave plenty of time for open Q&A on both topics.

ServiceNow is proud to be an official partner of Get Tech Certified.

What to expect: AI essentials (first half) | Exam success tips (second half) | Open Q&A

Yayun Chang-Cahill is Global Director of Government Skilling Programs at ServiceNow, where she leads global initiatives that help governments and public sector organizations build critical digital, AI, and workforce skills. She partners with government agencies, strategic customers, and ecosystem stakeholders to design scalable skilling programs that drive workforce readiness, digital transformation, and economic opportunity.

Ermal Llanaj is a Principal Technical Trainer at ServiceNow, leading technical training and enablement initiatives that help customers and partners build skills and confidence with ServiceNow technologies. A recognized subject matter expert and passionate advocate for continuous learning, he brings deep expertise in platform training, AI, and technology adoption. Outside of work, he's an unapologetic tech enthusiast with a love for gaming, home automation, good food, and a Golden Retriever who keeps him humble.