Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research focuses on how leaders create conditions for organizations and individuals to thrive by designing for excellence in strategy, operations, and culture. She advises organizations on large-scale change initiatives, including diversity and inclusion to improve performance.

Frances is a global thought leader on leadership and strategy, known for her breakthrough scholarship and high-impact teaching. She developed a popular class at HBS on business models that delight customers and led the design of HBS’s FIELD curriculum.

In 2017, Frances became Uber's first Senior Vice President of Leadership and Strategy, helping employees excel during hyper-growth and strategic change. Her experience in Silicon Valley gave her insights on trust, which she shared in a TED talk viewed by millions.

Frances coauthored best-selling books like Uncommon Service, Unleashed, and Move Fast & Fix Things, which inspires readers to accelerate change while caring for customers, employees, and shareholders. She also launched Fixable, a leadership advice podcast from the TED Audio Collective.

Frances holds a Ph.D. from the Wharton School at the University of Pennsylvania and is recognized by Thinkers50 as one of the world's most influential business thinkers.