KNOWLEDGE 26 | MAY 5–7, 2026 | LAS VEGAS
Skill your team.
Leave with a plan.
Accelerate skills and adoption for your organization with personalized insights and tailored guidance from a ServiceNow University expert, complimentary on the Knowledge26 Expo floor.
Built for training leads, platform owners, and managers building skills at scale.
DATES
May 5-7, 2026
LOCATION
On the Expo Floor - ServiceNow University Area
SESSION LENGTH
25-minute session
COST
Complimentary
HOW IT WORKS
Three steps to a stronger team
Consultations are focused, practical, and built around your organization's goals.
Step 1
Book your slot
Choose a day and time that fits your K26 schedule. If you've worked with a ServiceNow University consultant before, request them directly or select "anyone" to be matched with right expert for goals.
Step 2
Come curious
Bring your organization's workforce goals and ServiceNow University questions. The more context you share upfront, the sharper your takeaways will be.
Step 3
Walk away with a plan
Your ServiceNow University consultant will give you a concrete, prioritized skilling roadmap — certification paths, training sequences, Learning Credit strategy, or whatever your team needs most.
TOPICS
What we'll work through together
Consultations are tailored to your organization's specific needs, not a fixed agenda.
Workforce Skilling Strategy
Build an org-wide training plan aligned to your platform roadmap and business priorities.
New Deployment Readiness
Training sequencing for new product implementations, platform expansions, or major upgrades.
AI Skills Readiness
Equip your team to operationalize ServiceNow AI, from fundamentals to advanced technical topics.
Certification Planning
Which certifications matter for each role and how to sequence them for your team.
Learning Credits Optimization
Allocation strategy, expiration planning, and how to get maximum value from your investment.
Training Partner Ecosystems
How Authorized Training Partners and resellers can help you scale skills across a larger workforce.
Pearson Workforce Skills Report
What the 2026 data says about the skills gap and what it means for your talent strategy.
Building Future Talent
How RiseUp with ServiceNow and academic partnerships create the next generation workforce.
WHO SHOULD BOOK
Built for people building teams.
Leaders, managers, and program owners.
These sessions are designed for the people responsible for organizational capability — and the teams they're building.
Training Leads & L&D Professionals
Responsible for org-wide learning programs, curriculum design, and training strategy.
People Managers & Team Leads
Building ServiceNow skills across a function, practice, or delivery team.
HR Professionals
Connecting workforce capability gaps to structured learning investments and talent development programs.
AI Transformation Leaders
Building the workforce readiness needed to actually absorb, operationalize, and scale AI across the enterprise.
Platform Owners & Admins
Managing team capability for ServiceNow implementations, upgrades, or platform expansions.
Learning Credit Managers & Training Administrators
Overseeing Learning Credit allocation, utilization tracking, and renewal planning across the organization.
Organizational Change Management (OCM) Professionals
Driving adoption and change readiness for new ServiceNow capabilities, rollouts, and platform transitions.
Workforce & Talent Strategy Leaders
Planning for emerging skill requirements, talent pipeline development, and long-term capability building.
Didn't pre-book? No worries! Walk-ups always welcome. Drop by the ServiceNow University experience on the expo floor and we'll get you in front of an expert.
SCHEDULE
Pod hours on the Expo floor.
Find us in the ServiceNow University area. Pre-booked sessions are 25 minutes with a 5-minute buffer. There is no cost for the sessions.
TUESDAY
May 5
9:00 AM - 6:00 PM
WEDNESDAY
May 6
9:00 AM - 5:00 PM
THURSDAY
May 7
9:00 AM - 3:00 PM
Ready to build a team that's actually ready for AI?
25 minutes with a ServiceNow University expert could be the most valuable conversation you have at Knowledge 26.
Can't make it? Want to connect sooner?
Reach out directly and we'll get you connected with the right expert — before, during, or after Knowledge 26.
