Ask a chatbot a question and you expect it to just *know* the answer — like a friend who's read everything. But that's not actually how anyone who relies on AI for real work uses it. They give it their meeting notes, their docs, their specific situation, and let the AI do what it's good at: making sense of it. The same is true inside ServiceNow. So why does it still feel risky to trust an AI's answer about your own business? This session works through that question directly: why "AI is only as powerful as your data" isn't just a slogan, why access to data isn't the same as understanding what it means, and what it actually looks like to build responsibly with AI — treating it as a way to connect to the truth, not a replacement for it.