Viêt Cao is a Technical Accelerator Consultant specializing in AI capabilities at ServiceNow. He helps customers and partners unlock the value of their data assets and technological assets to drive meaningful business and community outcomes. With deep expertise spanning advanced analytics and AI — from classical models to agentic systems — he moves fluidly between technical execution and strategic vision. Expert in data governance and management, digital transformation multi-stakeholder collaboration, he brings an « appropriate technology» and sustainable lens throughout his work.