2026 Partner Advisory Council (PAC) FAQ

Dates: Tuesday, June 9 – Wednesday, June 10, 2026
Office Location: ServiceNow Location 50 - Hudson Yards, 74th Floor
Hotel Location: Thompson Central Park New York

Attendees are responsible for all of their own travel expenses. Please arrange your flight to arrive at the hotel by Tuesday, June 9. We recommend arriving before 3 p.m. to participate in group leisure activities. The welcome dinner will be at 6 p.m. Departures begin on June 11. Select airport transfers will be available on these dates.

Thompson Central Park New York is located approximately 9 - 20 miles from major airports. Travel times vary heavily based on NYC traffic.

LGA is closest (approx. 9 miles, 30-40 min taxi), JFK is ~20 miles (45-60+ min taxi), and EWR (Newark) is ~17 miles (40-60+ min taxi). 

June in New York is warm and pleasant, making it an ideal time for visiting with average daily temperatures ranging from 16°C - 27°C (61°F to 81°F). While generally comfortable and sunnier than spring, you can expect moderate rainfall with occasional, quick-passing showers or thunderstorms. Light, breathable clothing is recommended, along with a layer for air-conditioned meeting spaces.

Visa requirements for the US vary by nationality. Many nationalities are eligible for a visa exemption or visa-on-arrival for short stays. However, requirements can change, so we strongly recommend consulting your local Thai embassy or consulate for the most current information specific to your nationality.

PAC participants may bring one guest to enjoy the hotel experience. Guest accommodation is included within the participant's stay. All additional guest charges, including incidentals and extras, must be settled directly with the hotel.

PAC members' food and beverages are included in the program of events. Guests of PAC members are responsible for all F&B charges upon checkout.

If you wish to extend your stay at the Thompson Central Park contact Clara Pinedavalle on clara.pinedavalle@thompsonhotels.com to inquire about current availability and rates.

  • Direct influence: Shape ServiceNow’s roadmap and strategic priorities. 

  • Early insights: Gain visibility into upcoming innovations and go-to-market (GTM) plays. 

  • Collaboration: Co-create approaches that remove friction and create efficiencies. 

  • Networking: Build relationships with ServiceNow leadership and peer partners. 

  • Shared best practices: Learn proven approaches for success and growth. 

  • Have a voice: Help simplify experience improvements, including onboarding, tools, and support. 

  • Continuous engagement: Stay engaged through the PAC online community and quarterly leadership connects that drive continuous alignment and follow-through on key initiatives. 

Confidentiality and membership expectations

By registering for the 2026 Build Partner Advisory Council, you acknowledge that PAC participation includes access to confidential strategy discussions, roadmap insights, and forward-looking materials. All PAC members agree to maintain confidentiality and uphold the non-disclosure obligations associated with council membership.