IT Service Management (ITSM) Implementation

IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. The ServiceNow ITSM Implementation course puts those basic capabilities to use. It provides practical skills that may be applied immediately to accelerate ITSM implementations.

2024

AMS:

• ITSMI : Oct 16 - 18, 2024 (09:00 - 17:00 America/Chicago) - Only 7 seats remaining
• ITSMI : Nov 6 - 8, 2024 (09:00 - 17:00 America/Chicago)
• ITSMI : Nov 18 - 20, 2024 (09:00 - 17:00 America/Chicago)
• ITSMI : Dec 11 - 13, 2024 (09:00 - 17:00 America/Chicago)

APJ:

• ITSMI : Oct 28 - 30, 2024 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese - Only 9 seats remaining
• ITSMI : Nov 18 - 20, 2024 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese
• ITSMI : Dec 2 - 4, 2024 (09:00 - 17:00 Asia/Singapore)
• ITSMI : Dec 18 - 20, 2024 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese

EMEA:

• ITSMI : Oct 14 - 16, 2024 (09:00 - 17:00 Europe/London)
• ITSMI : Nov 6 - 8, 2024 (09:00 - 17:00 Europe/Copenhagen)
• ITSMI : Nov 18 - 20, 2024 (09:00 - 17:00 Europe/London)
• ITSMI : Dec 2 - 4, 2024 (09:00 - 17:00 Europe/Copenhagen)
• ITSMI : Dec 11 - 13, 2024 (09:00 - 17:00 Europe/London)
• ITSMI : Dec 18 - 20, 2024 (09:00 - 17:00 Europe/Copenhagen)

2025

AMS:

• ITSMI : Jan 13 - 15, 2025 (09:00 - 17:00 America/Chicago)
• ITSMI : Jan 27 - 29, 2025 (09:00 - 17:00 America/Chicago)

APJ:

• ITSMI : Jan 22 - 24, 2025 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese

EMEA:

• ITSMI : Jan 6 - 8, 2025 (09:00 - 17:00 Europe/Copenhagen)
• ITSMI : Jan 22 - 24, 2025 (09:00 - 17:00 Europe/London)