IT Service Management (ITSM) Fundamentals

IT Service Management (ITSM) is a concept that involves the delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. In this course, users will learn the ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.

2024

AMS:

• ITSMF : Oct 24 - 25, 2024 (09:00 - 17:00 America/Chicago)
• ITSMF : Nov 4 - 5, 2024 (09:00 - 17:00 America/Chicago)
• ITSMF : Nov 13 - 14, 2024 (09:00 - 17:00 America/Chicago)
• ITSMF : Dec 12 - 13, 2024 (09:00 - 17:00 America/Sao_Paulo) - Language: Portuguese
• ITSMF : Dec 23 - 24, 2024 (09:00 - 17:00 America/Chicago)

APJ:

• ITSMF : Nov 7 - 8, 2024 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese
• ITSMF : Dec 10 - 11, 2024 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese

EMEA:

• ITSMF : Oct 24 - 25, 2024 (09:00 - 17:00 Europe/London)
• ITSMF : Nov 4 - 5, 2024 (09:00 - 17:00 Europe/Copenhagen)
• ITSMF : Nov 21 - 22, 2024 (09:00 - 17:00 Europe/Copenhagen)
• ITSMF : Dec 2 - 3, 2024 (09:00 - 17:00 Europe/London)
• ITSMF : Dec 16 - 17, 2024 (09:00 - 17:00 Europe/Copenhagen)

2025

AMS:

• ITSMF : Jan 9 - 10, 2025 (09:00 - 17:00 America/Chicago)
• ITSMF : Jan 13 - 14, 2025 (09:00 - 17:00 America/Mexico_City) - Language: Spanish
• ITSMF : Jan 23 - 24, 2025 (09:00 - 17:00 America/Chicago)

EMEA:

• ITSMF : Jan 2 - 3, 2025 (09:00 - 17:00 Europe/Copenhagen)
• ITSMF : Jan 13 - 14, 2025 (09:00 - 17:00 Europe/London)
• ITSMF : Jan 30 - 31, 2025 (09:00 - 17:00 Europe/Copenhagen)