Customer Service Management Essentials ***NEW COURSE OFFERING***

Attend Customer Service Management Essentials to master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.

2024

AMS:

• CSME : Nov 6 - 8, 2024 (09:00 - 17:00 America/Chicago)
• CSME : Nov 18 - 20, 2024 (09:00 - 17:00 America/Chicago)
• CSME : Dec 4 - 6, 2024 (09:00 - 17:00 America/Chicago)
• CSME : Dec 18 - 20, 2024 (09:00 - 17:00 America/Chicago)

APJ:

• CSME : Oct 14 - 16, 2024 (09:00 - 17:00 Asia/Singapore)
• CSME : Oct 28 - 30, 2024 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese – Only 5 seats remaining
• CSME : Dec 10 - 12, 2024 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese – Only 9 seats remaining

EMEA:

• CSME : Oct 23 - 25, 2024 (09:00 - 17:00 Issy-les-Moulineaux, France) - IN PERSON ONLY  - Language: French
• CSME : Oct 28 - 30, 2024 (09:00 - 17:00 Europe/Copenhagen)
• CSME : Nov 20 - 22, 2024 (09:00 - 17:00 Europe/London)
• CSME : Dec 4 - 6, 2024 (09:00 - 17:00 Europe/Copenhagen) - Language: German
• CSME : Dec 9 - 11, 2024 (09:00 - 17:00 Europe/Copenhagen)

2025

AMS:

• CSME : Jan 15 - 17, 2025 (09:00 - 17:00 America/Chicago)

APJ:

• CSME : Jan 22 - 24, 2025 (09:00 - 17:00 Australia/Sydney)
• CSME : Jan 27 - 29, 2025 (09:00 - 17:00 Asia/Tokyo) - Language: Japanese

EMEA:

• CSME : Jan 8 - 10, 2025 (09:00 - 17:00 Europe/Copenhagen)
• CSME : Jan 27 - 29, 2025 (09:00 - 17:00 Europe/London)